Open to opportunities

Keicheta Smith

@keichetasmith

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Experienced medical paralegal skilled in case management and client advocacy.

United States

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What I'm looking for

I seek a paralegal or case-management role where I can expand legal skills, manage client care, work closely with attorneys, and advance within an organization that values results, organization, and professional growth.

I am an experienced medical paralegal and case manager with over a decade supporting plaintiff-side law firms. I prepare medical summaries, order and review medical and billing records, conduct lien searches, request reductions, and negotiate with insurers using tools such as Filevine and FileMaker Pro.

I excel at client intake, building cases alongside attorneys, coordinating follow-up care, and preparing demand packets. I am self-motivated, organized, adaptable, and focused on delivering results in high-volume legal environments.

Experience

Work history, roles, and key accomplishments

Current

Medical Paralegal

Current

Gowan Law Group

Apr 2025 - Present (4 months)

Support attorneys by obtaining medical records, creating medical summaries, conducting lien searches, coordinating client care, and negotiating with third-party insurers to advance cases.

Filevine Medical Records Medical Summaries Lien Searches Microsoft Word Case Management

Current

Case Manager

Current

Heil Law Firm

Jan 2024 - Present (1 year 7 months)

Manage claims with first- and third-party insurers, prepare demand packets, coordinate medical appointments, update Filevine expense records, and negotiate reductions and liens to resolve client claims.

Filevine Medical Records Review Lien Searches Client Communication Microsoft Excel

Medical Paralegal

Sico, Hoelscher & Harris, LLP

May 2013 - Jul 2023 (10 years 2 months)

Supported attorneys for ten years by ordering medical records, preparing medical summaries and legal correspondence (LOP/LOR/demand letters), coordinating client meetings, and securing billing reductions.

Medical Records Medical Summaries Lien Searches Insurance Reductions Filevine Case Management

Customer Service Representative

APAC

Sep 2012 - May 2013 (8 months)

Handled incoming calls to assist customers with prescription refills and policy questions, providing accurate information and resolving service issues promptly.

Customer Service Prescription Refills CRM Data Entry Multitasking

New Client Intake Specialist

Watts, Guerra, Craft LLP

Dec 2010 - Jun 2012 (1 year 6 months)

Operated the switchboard and handled 80–100 intake calls daily, gathered client documents for discovery, performed data entry into the case database, and supported settlement communications.

Data Entry Discovery Case Management Database Management