Sharai Laporte

Assisted patients with scheduling clinical visits and surgical procedures, provided clinical information and test results, and managed high-volume calls to resolve inquiries.

Assisted consumers and caregivers with transitions between fiscal intermediaries, explained benefits and pay rates, and supported payroll by reviewing timesheets.

Scheduled medical appointments, communicated results and treatment options, processed pharmaceutical requests, coordinated transportation, verified insurance, and trained new employees on EHR and Epic.

Served as Medical Secretary for the Emergency Room, assigned patients to rooms, arranged transportation, facilitated communication with medical staff, and provided translation services.

Answered multi-line phone calls, negotiated settlements, prepared closing documents, performed administrative duties, and maintained filing systems.

Provided information to medical facilities and physicians, verified and updated member accounts, and ensured high customer satisfaction.

Received and delivered messages, processed product orders, dispatched emergency and maintenance issues, scheduled appointments, and completed registrations.

Attended Bronx Community College from 2004 to 2005, completing high school or equivalent studies.