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Brian Joe-Ezigbo

@brianjoe-ezigbo

Client Success Manager at Assent Inc, where I led a 4M-row ERP migration that earned a 2-year renewal and $350K in expansion revenue.

Canada

Message

At Assent Inc, I maintained 93% retention across 25 enterprise accounts representing $5M ARR. I also led a 4M-row ERP data migration for Watkins Wellness that earned a 2-year renewal and $350K in expansion revenue.

At Assent Inc, I redesigned a supplier engagement workflow for a global HVAC manufacturer, using data-backed segmentation to lift ESG survey response rates from 23% to 67%. I used SQL-based reports and Excel to track KPIs and identify at-risk accounts earlier.

At Phreesia, I supported enterprise healthcare clients with adoption and performance initiatives. For one client, those initiatives increased adoption by 67% across 35 facilities and reduced patient intake time by 43%.

Experience

Work history, roles, and key accomplishments

Data Consultant

Assent Inc

May 2024 - Mar 2026 (1 year 10 months)

Maintained 93% retention across a $5M ARR enterprise portfolio and led a 4M row ERP migration for Watkins Wellness, earning a 2-year renewal and $350K expansion revenue. Redesigned a supplier engagement workflow for a global HVAC manufacturer, lifting survey response rates from 23% to 67%.

SQL Excel KPI Tracking Data Analysis Project Management Stakeholder Communication Cross Functional Collaboration

Enterprise, Client Success Associate

Phreesia

Oct 2022 - Oct 2023 (1 year)

Analyzed enterprise client data for a $10M ARR healthcare client, driving a 67% increase in user adoption across 35 facilities and reducing patient intake time by 43%. Achieved 131% of bookings target and 100% retention in H1 2023.

Data Analysis SQL Salesforce Jira Client Success KPI development Stakeholder Management

Foundation, Client Success Associate

Phreesia

Jun 2021 - Oct 2022 (1 year 4 months)

Fostered long-term client relationships, maintaining 95% retention through proactive analysis and targeted strategies. Managed a portfolio of 15 accounts and conducted quarterly business reviews with stakeholders.

Salesforce Gong Jira Customer Relationship Management Data Analysis Business Reviews

Customer Service Representative

Toronto-Dominion Bank

Mar 2020 - Feb 2021 (11 months)

Assessed customer financial profiles to provide data-informed recommendations, contributing to a 63% increase in customer satisfaction in Q4 2020. Maintained compliance with verification and regulatory protocols.

Customer Service Financial Analysis Compliance Sales