Open to opportunities

Faizan Elahi

@faizanelahi

Message

Customer Success Manager focused on client engagement and retention strategies.

Canada

Message

What I'm looking for

I am looking for a role that fosters collaboration, values customer insights, and offers opportunities for professional growth.

I am a Customer Success professional with a Bachelor of Business Administration in Strategic Management. My expertise lies in driving user growth, improving retention, and increasing revenue through data-driven insights and client engagement strategies. I have successfully managed client relationships and optimized onboarding processes to enhance customer satisfaction and success.

In my recent role as a Customer Success Manager at Imprimo, I grew the platform's user base by 43% and increased recurring revenue by 15% through targeted outreach and upsell workflows. My initiatives led to a 20% improvement in customer retention, showcasing my ability to leverage data and collaborate with cross-functional teams to resolve client issues effectively. I am passionate about creating impactful customer experiences and driving business growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Imprimo

Apr 2023 - Present (2 years 3 months)

Grew the platform's user base by 43% (from 3,500 to 5,000+) through targeted outreach and onboarding optimizations. Increased recurring revenue by 15% by launching upsell workflows for advanced features. Improved retention by 20% by leading a mobile app UX improvement initiative and custom onboarding flows.

Customer Success Revenue Customer Retention Onboarding Cross Functional Collaboration SaaS Blockchain

Pro Bono Consultant

180 Degrees Consulting

Jan 2021 - Apr 2023 (2 years 3 months)

Developed a youth outreach campaign resulting in a 40% increase in program enrollment. Coordinated nonprofit partner logistics for events, growing participation and visibility. Improved project workflows, reducing turnaround time and improving delivery accuracy.

Outreach Event Coordination Data Analysis

Customer Experience and Growth Associate

Sampling Labs

Oct 2021 - Mar 2023 (1 year 5 months)

Acted as primary onboarding lead for 25+ SMB and mid-market clients, ensuring smooth handoffs from sales. Conducted product demos and live training sessions, accelerating client adoption timelines. Collaborated with product to improve feature usability and updated knowledge base content.

Customer Experience Growth Strategies Onboarding Product Demos Training Clients Customer Satisfaction AI

Education

Degrees, certifications, and relevant coursework

Schulich School of Business, York University

Bachelor of Business Administration, Strategic Management

Activities and societies: 180 Degrees Consulting Club

Supported nonprofit consulting projects with research and strategic insights. Relevant coursework included Strategic Management, Project Management, and Financial Analysis.