Open to opportunities

Alyse Dailey

@alysedailey

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Hardworking customer service professional skilled in high-volume support, data entry, and Microsoft Office.

United States

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What I'm looking for

I seek a customer-focused role where I can apply high-volume support, data entry, and Microsoft Office skills in a collaborative, fast-paced environment.

I am a hardworking, resourceful customer service professional with extensive experience in high-volume call environments and frontline retail and healthcare support roles.

I have provided excellent customer service to patients, doctors, and consumers while managing high outbound and inbound call volumes, contractor communications, and data entry tasks.

My background includes fast-paced assembly work for COVID-19 test kits, leadership experience as a Starbucks Team Leader, and responsibilities across receptionist and caregiver support functions.

I am proficient in Microsoft Excel, Word, PowerPoint, and Access, and I bring strong communication, adaptability, and teamwork skills to every role.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Medline Industries

Oct 2021 - Present (4 years 3 months)

Provide high-volume inbound and outbound customer support for patients and healthcare providers, verifying demographics and handling health diagnosis code inquiries; support special assignments to improve service accuracy.

Customer Service Call Center Data Verification Healthcare Coding Phone Support CRM Microsoft Office Communication

Current

Contractor

Current

Brightstar Device Protection

Jun 2019 - Present (6 years 7 months)

Performed outbound customer calls, device data entry and data wipes for phones and set-top devices, and maintained customer records using Microsoft Office tools.

Customer Outreach Data Entry Microsoft Excel Microsoft PowerPoint Microsoft Word Documentation

Assembly Operator

Abbott Laboratories

Oct 2020 - Jun 2021 (8 months)

Assembled COVID-19 test kits at high volume and pace, producing over 500 kits per hour to meet rapid production targets during peak demand.

Assembly Volume Production Quality Control Time Management Teamwork

Team Leader

Starbucks

Sep 2012 - Aug 2017 (4 years 11 months)

Managed cash and safe handling, inventory, and team operations while delivering excellent customer service; earned Coffee Master recognition in 2013.

Team Leadership Cash Handling Inventory Management Customer Service Training Food Safety

Cashier / Customer Service

Regal Theatres

Jul 2010 - Nov 2010 (4 months)

Assisted patrons, managed concession sales and cashiering, and provided customer directions and support to enhance the guest experience.

Cashiering Customer Service Guest Relations POS Ticketing Communication Problem Solving

Assistant

Albany Care

May 2009 - Sep 2009 (4 months)

Assisted residents with activities and feedings, performed receptionist duties on a multi-line phone system, and coordinated triage calls to appropriate staff.