Open to opportunities

Brady Bragg

@bradybragg

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Experienced Customer Success Partner with a focus on SaaS solutions.

United States

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What I'm looking for

I seek a role where I can make a meaningful impact, focusing on customer advocacy and strategic growth.

I am a seasoned Customer Success Partner with extensive experience in the SaaS industry, dedicated to enhancing customer experiences and driving revenue growth. My journey began in sales, where I honed my skills in relationship building and problem-solving, ultimately transitioning into customer success roles. I take pride in being a trusted advisor, advocating for my clients, and ensuring they maximize their return on investment.

Throughout my career, I have successfully managed large enterprise accounts, securing multi-million dollar contracts and leading software implementations. My ability to understand complex business challenges and provide tailored solutions has been instrumental in fostering long-term partnerships. I thrive in dynamic environments where I can leverage my expertise in executive engagement, negotiation, and strategic planning to deliver exceptional results.

Experience

Work history, roles, and key accomplishments

Principal Customer Success Partner

SAP

Jan 2021 - Present (4 years 7 months)

Served as Principal Customer Success Partner for SAP Preferred Success, focusing on large enterprise and regulated industries. Provided executive engagement, trusted technology consulting, and managed customer retention and software implementation.

Customer Success Enterprise Software SaaS Account Management Consulting Customer Retention Software Implementation Negotiation RFP

Sr. Enterprise AE (Regional Director)

SAP

Jul 2013 - Present (12 years 1 month)

Functioned as Senior Enterprise Account Executive, responsible for sales and consulting of Learning Management Software (LMS) and e-Learning content to large healthcare organizations. Generated up to $1 million annually in ACV/TCV and managed contracting and negotiations.

Enterprise Software Sales Learning Management Systems (LMS)E Learning Healthcare IT Negotiation Account Management Solution Selling CRM Sales Strategy

Board President

Highland Park Homeowner Community

Jan 2013 - Present (12 years 7 months)

Elected as Board President, overseeing community operations and initiatives. Managed volunteer efforts and community engagement.

Community Management Leadership Volunteer Management Public Relations Event Planning Budget Management Communication Problem Solving Stakeholder Engagement Project Coordination

Proprietor / Consultant

Innovato Consulting Group

Mar 2012 - Present (13 years 5 months)

Worked as a Proprietor and Consultant, providing business development and strategic consulting services. Focused on executive engagement, revenue generation, and negotiation.

Business Development Consulting Service Revenue Generation Negotiation Strategic Planning Project Management Client Relations Market Analysis Financial Planning

Business Development Manager

Microsoft – ITS-Dynamics, Inc.

Jul 2009 - Present (16 years 1 month)

Served as Business Development Manager, launching the U.S. Microsoft ERP software business for a leading international partner. Secured $1.5 million in new business and developed a $3.5 million pipeline.

Business Development ERP Software Microsoft Dynamics Sales Pipeline Management Strategic Partnerships Contract Management

Regional Sales Manager

HealthcareSource, Inc.

Apr 2008 - Present (17 years 4 months)

Held the position of Regional Sales Manager, focusing on e-Learning corporate compliance and training software sales. Secured nearly $1 million in sales across several U.S. states, Canada, and South Africa.

Regional Sales E Learning Corporate Compliance Sales Management Account Management International Sales Client Relationship Management Sales Strategy Market Expansion

Sr. Account Executive

360 Training Software

Oct 2006 - Present (18 years 10 months)

Worked as a Senior Account Executive, responsible for managing key enterprise accounts. Focused on driving software adoption and customer satisfaction.