Open to opportunities

Drew Scarfo

@drewscarfo

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Dynamic retail manager with expertise in training and operations.

United States

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What I'm looking for

I am looking for a role that fosters team development and operational growth.

I am an accomplished retail manager with extensive experience in leading teams and driving operational excellence. Currently, I serve as a Store Manager and District Training Manager at Roots Canada, where I have successfully developed systems for learning and development, managed payroll and HR, and consistently exceeded company expectations in key performance indicators.

My previous roles include Operations Consultant and Area Manager, where I facilitated store liquidations and trained department leads to empower them in achieving results. I pride myself on my ability to build strong teams and create a culture of engagement and customer service excellence. With an MBA from Georgetown University, I leverage my educational background to inform my strategic decision-making and operational strategies.

Experience

Work history, roles, and key accomplishments

Current

Store Manager & District Training Manager

Current

Roots Canada

Apr 2021 - Present (4 years 3 months)

Recruit, hire, and train managers and employees, while developing systems for learning, development tools, incentives, inventory, and visuals for a brand entering the US market. Manage retail metrics, consistently exceeding company expectations in KPIs, monthly revenue, cost saving utility management, and payroll spend.

Recruitment Training Development Payroll Management HR Inventory Management Retail Operations Loss Prevention KPIs performance reporting

Operations Consultant

East Banc Technologies & Real Estate

Jul 2019 - Present (6 years)

Facilitated store liquidation, recouping losses from unpaid rent and generating over half a million in profit. Consulted on new technologies to ensure efficient business operations and assessed department heads for promotion readiness.

Liquidation Management Business Systems Analysis Technology Consulting Leadership Development Training Team Building Performance Management

Area Manager

Roots Canada

Jul 2019 - Present (6 years)

Recruited, hired, and developed managers and employees across two stores, managing payroll and HR for the district. Developed and enforced store operations procedures, loss prevention expectations, and audited store compliance.

Recruitment Training Development Payroll Management HR Inventory Management Retail Operations Loss Prevention performance reporting

Assistant General Manager II – Flagship Location

L.L. Bean

Feb 2019 - Present (6 years 5 months)

Responsible for operational execution of store programs and policies, overseeing training and development of 75-100 employees, supervisors, and exempt managers. Championed the store's credit card acquisitions program, exceeding company targets.

Operations Management Training Development Employment Management Customer Service Visual Merchandising Inventory Management Business Analysis

Store Manager / District Validator / Go-Team Member

Vans Off the Wall – VF Corporation

Nov 2015 - Present (9 years 8 months)

Managed 2 to 4 million dollars of annual business, increasing sales by 59% and sustaining double-digit growth in all KPIs. Built, inspired, motivated, and led a store team of 20-30 associates and managers, ensuring employee buy-in to the business strategy.

retail management Sales Growth KPIs Team Leadership Employee Development Loss Prevention Visual Merchandising Inventory Management

Assistant General Manager / Revenue Generation Manager

Radisson Hotel

Apr 2013 - Present (12 years 3 months)

Recruited, hired, and trained managers and employees across four departments: Front Office, Housekeeping, Food & Beverage, and Sales. Processed hotel accounts receivable, accounts payable, budgeting, and payroll for the property.

Recruitment Training Development Hotel Operations Accounts Receivable Accounts Payable Budgeting Payroll Management Revenue Management Sales Management

General Manager

Canyon Sports Outdoor Retailer

Oct 2007 - Present (17 years 9 months)

Managed 4 million dollars of annual volume, interviewing, hiring, training, and leading 25-30 seasonal employees. Achieved a high level of customer satisfaction and managed payroll and budgets while pursuing set targets.

retail management Sales Management Customer Service Payroll Management Budgeting Market Research Vendor Relations Buying & Negotiation

Education

Degrees, certifications, and relevant coursework

Georgetown University — McDonough School of Business

Master of Business Administration, Business Administration

Completed a Master of Business Administration program at Georgetown University's McDonough School of Business. The curriculum focused on advanced business principles and strategic management.

University of Utah

Bachelor of Science, Business

Obtained a Bachelor of Science in Business from the University of Utah. This program provided a comprehensive understanding of business fundamentals.

Ohio State University

Associate's Degree, Sports Turf Management

Earned an Associate's degree in Sports Turf Management from Ohio State University's remote campus. This program covered specialized knowledge in sports turf management.