Open to opportunities

Brennon Alexander

@brennonalexander

Program Advisor at Emeritus guiding executives through leadership development programs from MIT and international business schools.

India

Message

At Emeritus, I build and manage lead pipelines for leadership development programs from business schools including MIT and Columbia. I provide customized information to interested executives and guide them through program milestones, documentation, timelines, and payments.

Across roles at Zocdoc, upGrad, Tata Consultancy Services, Tech Mahindra Business Services Ltd, and Sutherland, I supported sales, admissions, customer service, and technical support. My work included qualifying leads, guiding prospective students, resolving customer issues, and providing technical support for Vodafone and Dell customers.

Experience

Work history, roles, and key accomplishments

Current

Program Advisor

Current

Emeritus

May 2024 - Present (2 years 5 months)

Build and manage the lead pipeline of multi-discipline education programs from globally renowned B-Schools such as MIT and international business schools for senior and top management executives. Provide in-depth and customized information to interested executives through video calls, phone, and email.

Sales Lead Generation CRM Customer Service Communication Skills Inside Sales Data Management

Sales Development Representative

Zocdoc

Jul 2022 - Apr 2023 (9 months)

Identified and qualified potential healthcare providers and clinics through outbound calls, emails, and prospecting activities. Generated and nurtured sales leads to support business development and account executive teams.

Sales Lead Generation CRM Market Research Communication Skills Prospecting Pipeline Management

Admission Counselor

upGrad

Dec 2021 - Jun 2022 (6 months)

Counseled prospective students and working professionals regarding upGrad's online certification and degree programs. Managed the complete admission cycle from lead generation to enrollment and payment follow-ups.

Counseling Admissions CRM Communication Skills Lead Generation Customer Service Sales

Customer Service

Tata Consultancy Services

Apr 2015 - Mar 2019 (3 years 11 months)

Managed customer interactions through calls, emails, and chat support while ensuring high service quality standards. Assisted customers with account-related queries, issue resolution, and service requests in a timely manner.

Customer Service CRM Communication Skills Problem Solving Troubleshooting SLA Adherence

Customer Service Representative

Tech Mahindra Business Services Ltd

Aug 2013 - Apr 2015 (1 year 8 months)

Provided technical support to Vodafone customers for mobile network, internet, SIM, and device-related issues through calls and remote troubleshooting. Diagnosed and resolved customer concerns related to connectivity, data settings, call quality, and handset configuration.

Technical Support Customer Service Troubleshooting CRM Communication Skills Problem Solving

Technical Support

Sutherland

Aug 2011 - Mar 2013 (1 year 7 months)

Provided technical support for Dell products including laptops, desktops, printers, and peripheral devices through voice and remote support. Diagnosed and resolved hardware, software, operating system, and network-related issues for customers.

Technical Support Troubleshooting Hardware Software Networking Customer Service CRM