Rahul Shukla

At Emeritus, I advise senior professionals, managers, and business leaders on executive education programs, coordinating learning solutions that match their requirements.

I've managed the participant journey from consultation through enrolment, maintaining timely communication, follow-ups, and accurate CRM records in Salesforce and HubSpot. I work closely with admissions and learner-success teams to resolve requirements and support a positive participant experience.

Previously at Hero Vired, I led and supported program advisors through customer engagement, consultation, workflow guidance, and performance tracking. At upGrad, I managed relationships with working professionals throughout their program-selection and enrolment journeys.

My earlier work at FEA combined branch operations, admissions, participant coordination, and institutional partnerships. I bring 8+ years of experience in client relationships, stakeholder management, program coordination, and customer experience.