Beshal Mukherji

Supports members with account verification, licensing, bidding eligibility, payments, refunds, and account maintenance. Handles high volume of customer interactions, resolves escalated concerns, and maintains high CSAT and QA compliance.

Worked in customer service and student success roles on a contract basis, gaining exposure to customer support, admissions counselling, CRM management, and business operations.

Worked in customer service and student success roles on a contract basis, gaining exposure to customer support, admissions counselling, CRM management, and business operations.

Worked in customer service and student success roles on a contract basis, gaining exposure to customer support, admissions counselling, CRM management, and business operations.

Guided students through the international admissions process for Canadian institutions, assisting with applications, documentation, tuition payments, and visa guidance. Built relationships with students and parents while achieving enrolment targets.

Worked in customer service and student success roles on a contract basis, gaining exposure to customer support, admissions counselling, CRM management, and business operations.

Supported customers across multiple credit card portfolios, resolving billing, payment, fraud, rewards, and account servicing issues. Served as Subject Matter Expert, mentoring new team members and maintaining high satisfaction and productivity.

Provided voice support for Google My Business, assisting business owners with account management and platform-related issues. Delivered timely resolutions while maintaining productivity and customer satisfaction standards.

Generated approximately ₹40 Lakhs in advertising revenue through consultative B2B sales. Built and managed client relationships and worked with marketing teams to execute advertising campaigns and promotions.

Bachelor of Commerce (B.Com.) from Anish Degree College, Osmania University.

Intermediate (M.E.C.) from Bhavan's Aurobindo Junior College.