Maria Lopez
@marialopez9
I improve customer satisfaction through multilingual support, translation, and appointment setting.
El SalvadorWhat I'm looking for
I've supported customers at Hays, ATENTO, TELEPERFORMANCE, and Fusion, handling high-volume inquiries, customer care appointments, and detailed client records. At Hays, I earned a 95% positive customer-feedback rating, while at ATENTO I maintained response times under two minutes and helped boost customer satisfaction by 30%.
I've also translated documents for Penrith Public Library and Corpus Christi Catholic School, bringing cultural insight and multilingual communication to client-facing work. I'm focused on delivering responsive, accurate support and building positive customer relationships.
Experience
Work history, roles, and key accomplishments
Translator
Penrith Public Library
Dec 1986 - Dec 1991 (5 years)
Delivered 99% accuracy in translations, ensuring client satisfaction. Trained junior translators, fostering team growth and expertise.
Education
Degrees, certifications, and relevant coursework
Technical and Further Education Center
Certificate, English as a Second Language
1984 - 1986
Studied English as a second language at the Technical and Further Education Center in Sydney, Australia.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
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