Shelldon Otieno
@shelldonotieno
Dynamic sales professional with expertise in customer relationship management.
What I'm looking for
I am a dynamic and results-driven sales professional with over 3 years of experience in customer relationship management and business development. My career has been marked by a proven ability to conduct market research, build strategic partnerships, and deliver tailored solutions that meet client needs. I am passionate about fostering growth and success through meaningful connections and data-driven decision-making.
In my recent role as a Representative Sub Agent Relationship at KOKO Networks Limited, I successfully recruited and onboarded high-quality agents, expanding our market reach and driving product sales. I conducted thorough market research to identify untapped opportunities, revitalized dormant client accounts, and monitored sales data to optimize agent support. My efforts have consistently resulted in improved retention and increased sales, showcasing my commitment to excellence in customer service and relationship management.
With a diploma in Technology in Actuarial Science and a certificate in Computer and Information, I possess a strong educational background that complements my professional experience. I am eager to leverage my skills in business development and sales expertise to contribute to a forward-thinking organization that values innovation and growth.
Experience
Work history, roles, and key accomplishments
Representative Sub Agent Relationship
KOKO Networks Limited
Sep 2023 - Apr 2024 (7 months)
Recruited and onboarded high-quality agents to expand market reach and drive product sales. Conducted market research to identify untapped opportunities and delivered training sessions for sub-agents. Monitored sales data to optimize support and fostered strong client relationships.
Customer Sales Representative
KOKO Networks Limited
Apr 2022 - Sep 2023 (1 year 5 months)
Engaged with customers to identify needs and provide tailored product solutions. Utilized CRM systems to manage sales operations and built long-term client relationships while addressing customer queries.
Sales Attendant
A1 Drop Limited
Oct 2021 - Jan 2022 (3 months)
Managed daily sales records and assisted in meeting sales goals by developing efficient schedules. Maintained customer information to support targeted sales initiatives.
Education
Degrees, certifications, and relevant coursework
Technical University of Kenya
Diploma in Technology, Actuarial Science
2018 - 2021
Pursued a Diploma in Technology in Actuarial Science, focusing on the principles of risk assessment and financial mathematics.
Parish Computer College
Certificate, Computer and Information
2018 - 2018
Completed a Certificate in Computer and Information, gaining foundational skills in computer systems and information technology.
Wang’apala Boys High School
Kenya Certificate of Secondary Education, General Education
2016 - 2017
Achieved the Kenya Certificate of Secondary Education, completing a curriculum that included various subjects aimed at preparing for higher education.
Nyanguju Junior Academy
Kenya Certificate of Primary Education, General Education
2005 - 2012
Completed the Kenya Certificate of Primary Education, laying the foundation for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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