BreHana Williams

I’m a detail-oriented client support and operations specialist with experience in high-volume customer communication, order coordination, and administrative support. I manage multiple priorities in fast-paced environments, resolve client issues quickly, and maintain accurate records using Microsoft Office and related tools.

As an Account Coordinator at CHCS Wellcove, I serve as a primary point of contact for clients via phone and email, manage and track client requests, and ensure timely follow-up and resolution. I coordinate internal processes to support services scheduling and task management, maintain documentation, and train new staff on workflows and client communication standards.

Before that, I handled front-desk scheduling, data entry, and patient coordination while maintaining HIPAA-compliant records at Struth Alan GM. Earlier, I supervised life insurance team operations and client accounts, including policy processing, updates, and issueresolution, and I earned recognition for agency production; I also worked as an Optician coordinating orders with labs and vendors for accurate, timely fulfillment.