Emilie Rocheleau

Contact policyholders to obtain payroll, tax, and accounting records, then review submitted documents for completeness, accuracy, and compliance. Process voluntary audits, resolve discrepancies with auditors and insureds, and maintain organized audit files while supporting report preparation and follow-up.

Handled a large volume of customer calls and email inquiries while adhering to company policies and scripts to meet call-time and quality standards. Delivered consistently positive customer experiences by leveraging product and service knowledge and responding to questions and concerns.

Validated insurance and coverage, pre-screened patients, and performed instrument tests including Tenometer, Visual Field, NCT, and Auto-refractor. Managed reception and administrative tasks such as multi-line phone coverage, appointment booking, open/close duties, and financial-related procedures, and supported patient education on benefits and pricing options.

Answered multi-line phones, booked appointments, and helped frame styled patients by explaining available options. Completed register sales and accounting tasks and managed inventory while ensuring customer-facing displays were visually appealing and well maintained.

Managed day-to-day salon operations by answering phones, fielding scheduling questions, and supporting customers with a welcoming experience. Led inventory and ordering to maintain stock levels, managed social media accounts, and handled financial duties including register sales, reconciliations, and financial record maintenance.

Collected and recorded patient vitals, administered injections and treatments, and supported routine laboratory testing. Assisted physicians with examinations and treatment, and maintained doctors’ notes and medical records and other vital documentation.

Trained and managed hourly employees to improve productivity, customer interactions, and store appearance. Managed retail inventory and store operations, reconciled cash with daily receipts for financial recordkeeping and compliance, and handled scheduling and task delegation to support top customer experiences.

Earned a certificate in Medical Assistant training at Ross Medical Education Center.