Open to opportunities

Reina Florez

@reinaflorez

Detail-oriented administrative professional specializing in scheduling, records management, insurance processing, and client communication.

United States

Message

What I'm looking for

I’m looking for a role where I can own scheduling, records management, and insurance processing with HIPAA care, while growing in vendor coordination and financial/operational support—especially in a fast-paced, organized team.

I’m a detail-oriented administrative professional with experience in office operations, scheduling, and records management. I’m known for organization, reliability, and efficiency in fast-paced environments.

Across my roles, I’ve processed insurance documentation, performed multi-system data entry, and maintained updated client records. I also handle sensitive information with strong HIPAA/confidentiality discipline while resolving discrepancies with external parties.

In addition to administrative support, I’ve contributed to front desk coordination, transactions, and workflow organization. I’ve supported team onboarding and assisted with procedures to keep daily operations running smoothly.

Currently, I’m developing skills in vendor coordination, financial processes, and operational support. I bring strong customer service and communication to every interaction—so operations stay accurate, compliant, and on time.

Experience

Work history, roles, and key accomplishments

Current

Optician Site Support

Current

Site for Sore Eyes

Nov 2025 - Present (6 months)

Processed insurance documentation and maintained updated client records. Conducted contact lens trainings and supported glasses dispensing and fittings while assisting with financial tasks and vendor coordination under HIPAA guidelines.

Insurance Processing Client Records Contact Lens Training Glasses Dispensing HIPAA compliance Vendor coordination Multi System Data Entry Customer Service

Optician / Records Support

Optician Eye Designs Optometry

Jan 2023 - Jan 2025 (2 years)

Completed insurance verification and updated client information in internal systems. Communicated with external parties to resolve discrepancies and confirm details while handling sensitive data with confidentiality standards.

Insurance Verification Data Entry Confidentiality Client Communication Records Management Administrative Support

Third Key Holder

Eyeglass World

Jan 2020 - Jan 2020 (0 months)

Managed daily front desk operations, including scheduling and transactions, while supporting overall workflow organization. Updated internal systems and assisted staff with onboarding tasks and procedures.

Front Desk Operations Scheduling Data Entry Workflows Office Administration Team Support Customer Service

Receptionist / Administrative Support

EyeOptics Optometry Center

Jan 2017 - Jan 2020 (3 years)

Managed scheduling and phone communication while coordinating daily front desk operations. Maintained accurate records through consistent data entry and handled general office documentation and clerical tasks.