Krystle WilliamsKW
Open to opportunities

Krystle Williams

@krystlewilliams

Enthusiastic client support specialist with strong organizational skills.

United States

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am an enthusiastic professional with a passion for delivering exceptional client support. My experience spans various roles in the healthcare and customer service sectors, where I have honed my skills in problem-solving, time management, and effective communication. I thrive in both team-based and independent environments, bringing a strong work ethic and a high-energy attitude to every challenge I encounter.

In my current role as an Insurance Verification Specialist II at Texas Health Resource, I instruct clients on their benefit plans, examine claims, and ensure compliance with security guidelines to protect sensitive data. My previous experience as a Web Call Center Specialist and Appointment Setter has equipped me with the ability to manage multiple tasks efficiently while maintaining a focus on customer satisfaction. I am eager to leverage my skills in a dynamic organization that values collaboration and innovation.

Experience

Work history, roles, and key accomplishments

TR
Current

Insurance Verification, Specialist II

Texas Health Resource

Jan 2021 - Present (4 years 5 months)

Instructed clients on amounts covered under benefit plans and examined claims, records, and procedures to grant approval for coverage. Created spreadsheets to record procedures, denials, and approvals, while following security guidelines to protect sensitive patient data.

PF

Web Call Center Specialist

PFS

Aug 2019 - Dec 2020 (1 year 4 months)

Assisted dentists and orthodontists with placing orders and maintained effective product promotions. Ensured all invoice documents were accurate and verified packages met customer specifications, handling questions and concerns about products.

US

Appointment Setter

USMD

May 2015 - Jul 2019 (4 years 2 months)

Coordinated schedules with surgeons, nurses, and other healthcare professionals, while entering, updating, and maintaining demographic and insurance information for all patients. Handled necessary arrangements for client utilization, including pulling records, determining needs, and scheduling pre-examination tests.

Education

Degrees, certifications, and relevant coursework

OA

Open doors Christian Academy

High School Diploma, General Studies

Graduated from Open doors Christian Academy in May 2003.

Tech stack

Software and tools used professionally

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Krystle Williams - Insurance Verification, Specialist II - Texas Health Resource | Himalayas