Krystle Williams
@krystlewilliams
Enthusiastic client support specialist with strong organizational skills.
What I'm looking for
I am an enthusiastic professional with a passion for delivering exceptional client support. My experience spans various roles in the healthcare and customer service sectors, where I have honed my skills in problem-solving, time management, and effective communication. I thrive in both team-based and independent environments, bringing a strong work ethic and a high-energy attitude to every challenge I encounter.
In my current role as an Insurance Verification Specialist II at Texas Health Resource, I instruct clients on their benefit plans, examine claims, and ensure compliance with security guidelines to protect sensitive data. My previous experience as a Web Call Center Specialist and Appointment Setter has equipped me with the ability to manage multiple tasks efficiently while maintaining a focus on customer satisfaction. I am eager to leverage my skills in a dynamic organization that values collaboration and innovation.
Experience
Work history, roles, and key accomplishments
Insurance Verification, Specialist II
Texas Health Resource
Jan 2021 - Present (4 years 5 months)
Instructed clients on amounts covered under benefit plans and examined claims, records, and procedures to grant approval for coverage. Created spreadsheets to record procedures, denials, and approvals, while following security guidelines to protect sensitive patient data.
Web Call Center Specialist
PFS
Aug 2019 - Dec 2020 (1 year 4 months)
Assisted dentists and orthodontists with placing orders and maintained effective product promotions. Ensured all invoice documents were accurate and verified packages met customer specifications, handling questions and concerns about products.
Appointment Setter
USMD
May 2015 - Jul 2019 (4 years 2 months)
Coordinated schedules with surgeons, nurses, and other healthcare professionals, while entering, updating, and maintaining demographic and insurance information for all patients. Handled necessary arrangements for client utilization, including pulling records, determining needs, and scheduling pre-examination tests.
Education
Degrees, certifications, and relevant coursework
Open doors Christian Academy
High School Diploma, General Studies
Graduated from Open doors Christian Academy in May 2003.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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