I'm currently resolving complex partner and executive inquiries at Urgently while coordinating virtual back-office operations at Strive Health. I manage VIP cases, member registration, insurance updates, consents, care-plan documentation, medical records, and disenrollments.
At Strive Health, I've also served as a Care Coordinator, acting as a single point of contact for patients, providers, and care teams. I coordinated referrals and follow-ups, identified gaps in care, and supported continuity of care through patient outreach and education.
My health insurance operations background includes prior authorization work at Cognizant and several roles at Blue Cross Blue Shield of Michigan. I've researched medical histories, verified eligibility, resolved claim issues, maintained COB records, and supported large group and national accounts.
I've contributed to quality monitoring, reporting, onboarding, coaching, job aids, procedures, and process improvement. I bring experience with EHR and health-plan systems including Epic, Allscripts, Salesforce, Express Scripts, Nasco, and Health Cloud.
