Veronica Johnson
@veronicajohnson483
Retail operations and logistics leader who drives profitable stores through teams, compliance, and customer care.
United StatesWhat I'm looking for
I’m a results-driven retail management professional with over a decade of supervisory and operational leadership across retail, logistics, and fast-paced service environments. I’m known for executing localized merchandising strategies, managing complex inventory to protect profitability, and building high-performing teams.
As an Associate Manager at Sonic Drive-In, I directed daily store operations and shift workflows for teams of up to 20, while onboarding and training new associates and tracking performance. I handled daily financial deposits, cash management, and high-volume POS transaction reconciliations, and I resolved escalated customer complaints to protect the local brand reputation—improving customer support response times by more than 30%. I also enforced health codes, food safety regulations, and corporate compliance frameworks across all shifts.
I bring hands-on operational rigor from supervising high-volume logistical workflows at UPS, including materials handling, warehouse loading, safety/PPE compliance, and documenting critical production data. Even while working independently with delivery scheduling and order verification, I stay focused on accuracy, secure payment handling, and compassionate, high-volume customer service—and I’m fully prepared to relocate and thrive in a structured multi-unit retail leadership environment.
Experience
Work history, roles, and key accomplishments
Manage independent delivery schedules by navigating optimal routes via GPS and ensuring safe, timely deliveries. Verify order details at pickup locations and provide customer service for payment handling and order inquiries through app and support channels.
Directed daily store operations and shift workflows for teams of up to 20 to meet service and revenue targets. Managed onboarding and training, cash management and POS reconciliations, escalated customer complaints, and enforced health and food safety compliance.
Executed visual merchandising plans and supported inventory replenishment on the sales floor to optimize displays and drive retail growth. Handled cash register operations and assisted customers with product inquiries and item returns.
Customer Service Representative
Joshua's Pest Control
May 2022 - Dec 2022 (7 months)
Provided omni-channel support across inbound calls, outbound client accounts, and digital live chat systems. Maintained CRM records for customer inquiries and service data to support service protocol optimization.
Managed high-volume logistical workflows, materials handling, and warehouse loading processes to maximize shift productivity. Handled real-time personnel issues, delegated tasks, communicated policy directives, and documented production data with safety/PPE compliance audits.
Coordinated sales floor layout adjustments and continuous inventory replenishment for high-volume clothing categories aligned to corporate merchandising parameters.
Dishwasher
Houlihan's
Oct 2018 - May 2019 (7 months)
Maintained kitchen workstation sanitization and equipment safety standards. Organized inventory, managed waste disposal, and completed opening/closing shift procedures.
Education
Degrees, certifications, and relevant coursework
Joplin High School
High School Diploma, General Studies
2011 - 2015
Earned a High School Diploma with a General Studies focus at Joplin High School from 2011 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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