Sidy Traore
@sidytraore
Dedicated Customer Service Specialist and Web Developer.
United StatesWhat I'm looking for
I am a dedicated Customer Service Specialist with extensive experience in providing exceptional support in fast-paced environments. My ability to prioritize and multi-task has allowed me to successfully handle escalated customer issues while working collaboratively with teams to achieve both personal and business goals. I have a strong background in assisting users with computer systems, mobile devices, and peripheral equipment, ensuring that I address usability and security concerns effectively.
Recently certified in web development, I possess a keen eye for design principles and programming languages. My experience includes working as a Customer Service Representative at Healthy Back Institute, where I utilized CRM systems to document customer interactions and resolve issues efficiently. Additionally, my technical support role at Xfinity involved troubleshooting hardware and software problems, which further honed my problem-solving skills and technical knowledge.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Healthy Back Institute
Sep 2021 - May 2024 (2 years 8 months)
Provided customer service by managing inquiries, documenting call details, and assisting with orders through an E-Commerce system. Ensured customer satisfaction while adhering to call center metrics and handling sensitive information.
Customer Care Support
Sutherland Global
Jan 2020 - Oct 2021 (1 year 9 months)
Delivered timely and professional customer service, assisted with product selection and payment processing, and resolved complaints efficiently while maintaining accurate records of customer interactions.
IT Technical Support Specialist
Xfinity
Mar 2010 - Oct 2018 (8 years 7 months)
Provided technical support for end-users, troubleshooting hardware and software issues, assisting with system setup, and resolving network connectivity problems while maintaining records of issues and solutions.
Customer Service Representative
Comcast
Nov 2006 - Mar 2010 (3 years 4 months)
Handled customer inquiries and provided accurate information about products and services. Resolved complaints in a timely manner while maintaining detailed records of interactions for future reference.
Education
Degrees, certifications, and relevant coursework
SCSanta Monica College
Associate of Science, Computer Science
2004 - 2006
Completed an Associate of Science in Computer Science, gaining foundational knowledge in programming, system analysis, and computer architecture.
West High School
High School Diploma, General Education
1998 - 2002
Graduated with a high school diploma, completing a general education curriculum and participating in various extracurricular activities.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Sidy?
You can contact Sidy and 90k+ other talented remote workers on Himalayas.
Message SidyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
