Brandon Gentry

Supported daily dispensary operations and compliance with IDFPR/ISP and METRC, supervised and coached staff, and improved sales performance and retention while managing scheduling, payroll oversight, and inventory reconciliation.

Advised customers on cannabis strains and compliant usage under Illinois law, tailored recommendations that increased customer loyalty by 15%, and maintained high service standards while promoting brand values.

Transformed benefits coordination, invoicing, and payroll administration, reducing processing time by 30% while processing union and health benefits invoices and supporting payroll audits and new-hire orientation.

Managed bakeshop operations including P&L, inventory control, and merchandising initiatives that increased departmental sales by 15% through product diversification and sales analysis.

Developed KPIs and SOPs for customer support, reducing response times by 50%, recruited and trained agents, and increased customer satisfaction by 40% while contributing to the company's CMS development.

Managed guest inquiries and pre-arrival accommodations, collaborating with sales and events to tailor welcome packages that increased positive guest reviews by 15%.

Analyzed market trends and implemented demand forecasting and real-time tracking to reduce excess inventory by 15% and increase turnover by 20%, while cultivating vendor relationships.

Oversaw multi-site food service operations and a staff of 178, enforced safety and food-handling compliance, introduced operational improvements and training that expanded profitability by 25%.

Completed a Bachelor of Science in Dietetics, focusing on nutrition and dietetics principles relevant to clinical and foodservice settings.