Open to opportunities

Lillie Vaughn

@lillievaughn

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Experienced operations and customer engagement professional driving compliance and growth.

United States

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What I'm looking for

I seek a role combining operations and compliance leadership with customer engagement, where I can optimize processes, train teams, and drive measurable revenue and retention improvements.

I am an operations and customer engagement professional with extensive experience in regulated retail and fulfillment environments, focusing on compliance, process optimization, and client retention. I consistently meet targets while improving operational accuracy and customer outcomes.

My background includes outbound sales, payroll processing, and operations management across cannabis, nonprofit, and retail sectors. I have hands-on experience with METRC and OMMA compliance, wholesale platforms like LeafLink, and point-of-sale and inventory systems.

I have delivered measurable improvements—raising payroll accuracy to 98.6%, increasing inventory efficiency by 20%, and boosting client revenue through upselling and outreach strategies. I also lead staff training, onboarding, and policy development to reduce turnover and improve team performance.

I bring technical proficiency in Salesforce, Gusto, Heartland, Flowhub, various POS systems, Microsoft and Google Suites, BI reporting, and basic HTML/CSS. I seek roles where I can apply compliance expertise, operations leadership, and customer-focused strategies to drive growth and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Office Assistant / Production Tech

Current

Platinum Farms

Jul 2025 - Present (7 months)

Supported office and production operations for a cannabis manufacturer, maintaining METRC/OMMA compliance, managing wholesale orders via LeafLink, and overseeing packaging, labeling, and quality control to ensure timely order fulfillment.

OMMA Regulations Leaflink Inventory Management Packaging Quality Control Production Support

Current

Outbound Sales Specialist

Current

Mood

Executed high-volume outbound prospecting and multi-channel outreach to introduce subscription products, consistently meeting and exceeding monthly and quarterly sales targets while improving conversion and retention.

Outbound Prospecting Customer Engagement Pipeline Management CRM (Salesforce)Sales Targets

Manager

Elevation Community LLC

Nov 2024 - Apr 2025 (5 months)

Implemented METRC/OMMA compliance training, launched new POS and payout procedures, managed marketing and social media to support product launches, and improved vendor and consumer education to boost satisfaction.

Regulatory Compliance POS Implementation Social Media Management Marketing Strategy Vendor Relations Training Process Improvement

Operations Manager

FBO Partners

Feb 2024 - Jan 2025 (11 months)

Managed daily nonprofit operations, onboarding and training staff and volunteers, collaborated with finance teams to track budgets, and optimized vendor management and resource allocation to improve service delivery.

Operations Management Onboarding Volunteer coordination Budget Management Vendor Management Internal Communications Process Optimization

Payroll Specialist

Heartland Payroll Systems

Aug 2023 - Feb 2024 (6 months)

Managed end-to-end payroll for 100+ clients with a 98.6% accuracy rate, ensured compliance with payroll regulations, generated BI reports, and implemented operational improvements that increased payroll accuracy and efficiency by 50%.

Payroll Processing Tax Compliance BI Reporting Payroll Software Data Integrity Troubleshooting Process Improvement

Assistant Manager

The Bluff

May 2023 - Sep 2023 (4 months)

Implemented inventory and ticketing systems to increase efficiency and reduce response times, collaborated on upselling initiatives that raised client revenue by 15%, and updated HR policies to decrease site turnover by 20%.

Inventory Management Ticketing Systems Customer Support Upselling HR Policies Employee Retention Process Improvement Gusto

Store Lead

Tradecraft Farms

Oct 2020 - Sep 2022 (1 year 11 months)

Led store operations, partnered with marketing to drive foot traffic and sales, optimized upselling and reporting workflows to reduce response times and improve revenue, and conducted training to boost team morale and skills.

retail management Upselling Google Suite Customer Compliance (OMMA)Reporting Customer Satisfaction

Consultant

Fastbreak Oklahoma

Apr 2020 - May 2022 (2 years 1 month)

Developed outreach strategies engaging 500+ clients to drive adoption of new services, delivered client training programs, supported marketing campaigns, and used data analysis to surface market trends and improve client outcomes.

Training Delivery Marketing Support Data Analysis Customer Feedback Campaign Management Client Acquisition

Assistant

Fastbreak Oklahoma

Jun 2018 - Apr 2020 (1 year 10 months)

Streamlined Google Suite communications to reduce miscommunication by 20%, managed a 50-client portfolio to improve retention, and trained interns to reduce escalations by 30%.

Google Suite Client Management Training Administrative Support