Brandi Lyons

I am a dedicated professional with over ten years of administrative experience, known for my ruthlessly efficient work ethic and strong organizational skills. My ability to adapt and learn quickly has allowed me to thrive in challenging environments, consistently meeting tight deadlines under pressure. I take pride in my commitment to exceptional customer service and my capacity to handle complex situations with composure.

Throughout my career, I have held various roles that have honed my skills in customer service, technical writing, and medical billing. At Servline, I provided exceptional customer service while managing a high volume of inquiries, ensuring customer satisfaction, and consistently exceeding performance metrics. My experience as a Technical Writer at Liberty IT Solutions involved developing comprehensive documentation that improved user understanding and accessibility, showcasing my attention to detail and commitment to clarity.

In my role as a Medical Office and Billing/Coding Manager at the Spine Center of Brevard, I specialized in medical insurance billing and significantly reduced annual office insurance denials. I fostered a positive work environment, motivating my team while implementing procedures that enhanced efficiency and productivity. I am passionate about leveraging my skills to contribute to a dynamic team and drive organizational success.