Disha Shauntae

I am a skilled and versatile professional with extensive experience across customer service, technical support, retail, and administration. I consistently deliver high levels of customer satisfaction while managing billing, claims, and client relations.

In my current role as a Senior Billing Specialist I handle inbound billing inquiries, medical claim issues, ICD-9/10 updates, refunds, and credit/electronic check transactions, ensuring accuracy and compliance. I have a proven track record of processing complex claims and maintaining detailed documentation.

As a Team Lead and Trainer, I coached new hires, supported training programs, and drove team performance improvements. Previously, as an Assistant Manager in collections, I met and exceeded collection goals while maintaining HIPAA compliance and coaching team members on best practices.

I bring strong troubleshooting, process improvement, data entry, and time-management skills, and I thrive in high-pressure environments where clear communication and operational efficiency matter. I am committed to continuous improvement and to supporting teams to achieve measurable results.