Open to opportunities

Nedra Dudley

@nedradudley

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Experienced administrative professional with a strong customer service focus.

United States

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What I'm looking for

I seek a role where I can leverage my customer service skills and make a positive impact.

I am an administrative professional with over 10 years of experience in customer service and office management. My supreme work ethic and organized approach allow me to manage multiple tasks effectively while maintaining a keen attention to detail. I pride myself on my strong decision-making skills, which have been essential in my role as a Senior Patient Account Representative at Eastern Virginia Medical School.

In my current position, I provide invaluable support to my office manager and team members, training new employees and resolving complex billing issues. I manage over 100 medical claims daily, ensuring compliance with CPT/ICD-10 guidelines and maintaining 100% productivity levels. My experience has equipped me with the ability to actively listen to customer concerns and provide effective solutions, which I demonstrated while working in customer service support at QVC.

I am passionate about making a difference in people's lives through exceptional customer service. I believe that my proactive approach and commitment to creating a high-quality work environment can motivate my team to perform at their best. I look forward to bringing my skills and dedication to your organization.

Experience

Work history, roles, and key accomplishments

Current

Senior Patient Account Representative

Current

Eastern Virginia Medical School – Department of OB/GYN Divis

Jan 2000 - Present (25 years 6 months)

Provided support to the office manager by assisting with new hire peer interview processes, training new employees, and providing coverage when the manager was not in the office. Effectively resolved complex or aging inventory by researching denied claims and coding issues with minimal assistance. Provided medical billing administrative support to 10+ physicians and extended providers by reviewing

Medical Billing Office Management Training Administrative Support Customer Service Compliance

Customer Service Support

QVC

Jun 2019 - May 2021 (1 year 11 months)

Remotely provided customer support via telephone communication regarding products sold by QVC, handling an average of 10+ calls per hour. Actively listened to customer concerns and found solutions before call completion. Successfully met QVC’s standard of customer service by being a customer advocate, demonstrating accountability, respect, and authenticity.

Customer Service Problem Solving Customer Advocacy Remote Work Communication Conflict Resolution

Education

Degrees, certifications, and relevant coursework

CDI Career Education Center

Certification, Medical Coding and Billing

Completed a certification program in medical coding and billing, gaining expertise in healthcare financial operations and compliance. Developed skills in transcribing medical documents and administrative tasks relevant to healthcare settings.

Norfolk State University

Program Completion, Transcription and Administration

Participated in a Transcription and Administrative Program, focusing on developing essential administrative and transcription skills. This program enhanced abilities in office management and data handling.