Darlene Zagata

I am a results-driven professional with a diverse background in customer service, healthcare, and freelance writing. My experience as a Lead Agent at Teletech allowed me to demonstrate my leadership skills by overseeing a team of customer service representatives, ensuring exceptional service delivery, and resolving escalated customer issues efficiently. My commitment to excellence and ability to guide and support my team members have been key to my success in this role.

In addition to my customer service experience, I have worked as a Medical Assistant/Receptionist in a podiatrist office, where I managed front desk operations, assisted with clinical procedures, and maintained patient records in compliance with HIPAA regulations. My freelance writing endeavors have enabled me to create engaging content for various publications, showcasing my ability to conduct thorough research and adapt my writing style to suit different audiences. I am also proficient in AI data training and evaluation, further broadening my skill set.