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Kimberly Miller

@kimberlymiller2

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Senior Customer Success Manager driving retention, expansion, and strategic outcomes for healthcare clients.

United States

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What I'm looking for

I seek a senior customer-success role in healthcare or related regulated industries, focused on strategic account leadership, cross-functional collaboration, and measurable revenue and adoption outcomes.

I am a Senior Customer Success Manager with over 29 years of client-facing experience across healthcare, pharmaceutical, and CPG sectors, focused on retention, expansion, and measurable outcomes.

I build long-term customer relationships through consultative engagement, executive stakeholder management, and data-driven insights that identify risk and growth opportunities.

My background includes leading cross-functional teams, executing multi-quarter success plans, and delivering product adoption enablement that impacts ARR and customer value.

I have been nationally ranked for territory growth, selected for leadership development programs, and recognized for mentorship, DEI initiatives, and sustained performance in regulated healthcare environments.

Experience

Work history, roles, and key accomplishments

Current

Executive Specialty Sales Rep

Current

AbbVie

Jan 2022 - Present (4 years 1 month)

Own end-to-end success for a strategic portfolio of high-value healthcare accounts, driving retention and growth and ranking Top 20 nationally for territory growth in 2025 through strategic planning and executive engagement.

Account Management Strategic Account Planning Cross Functional Collaboration Revenue Growth Healthcare Compliance

Specialty Sales Representative

AbbVie

Jan 2019 - Jan 2022 (3 years)

Led virtual customer engagement and maintained sales growth and satisfaction during the pandemic, served as Assistant District Sales Trainer and company ambassador driving process improvements.

Virtual Engagement Sales Training Customer Retention Field Coaching Account Management Process Improvement

Medical Device Territory Mgr

Circassia Pharmaceuticals

Jan 2017 - Jan 2018 (1 year)

Delivered high-level customer support across IDNs, hospitals, and clinics, surpassing sales and service goals while building lasting partnerships with clinical and administrative stakeholders.

Territory Management Hospital Sales Account Growth Service Follow Through Contract Navigation

Senior Diabetes Territory Mgr

Sanofi

Jan 2015 - Jan 2017 (2 years)

Rebuilt an underperforming territory through client engagement and relationship reactivation, served as Managed Care Champion resolving access and service issues while mentoring peers.

Managed Care Client Engagement Access Mentoring Relationship Management Sales Strategy Provider Education

Sales Account Manager

Coca-Cola Refreshments

Jan 2012 - Jan 2015 (3 years)

Managed a high-volume portfolio of on-premises accounts with customized service plans, achieving a top 10 ranking through superior service and customer retention.

Account Management Service Planning Customer Retention Performance Tracking Relationship Building

Sales/Marketing Territory Mgr

Pfizer

Jan 2002 - Jan 2011 (9 years)

Managed high-value accounts and delivered provider education and product support, achieving Top 10% national ranking through strategic client engagement and responsiveness.

Sales Strategy Provider Education Account Management Customer Support Clinical Liaison