Charles DiGennaroCD
Open to opportunities

Charles DiGennaro

@charlesdigennaro

Dynamic customer success and sales leader with 25 years of experience.

United States
Message

What I'm looking for

I am looking for a role that fosters innovation and growth, where I can leverage my extensive experience in customer success and sales to drive impactful results.

I am a dynamic and results-driven executive with over 25 years of progressive experience in customer success, B2B sales, and multi-unit retail leadership. My proven track record includes leading cross-functional teams, scaling startup operations, and managing business portfolios exceeding $500 million. I excel at aligning technology with customer needs to drive adoption, retention, and growth.

Currently, I am helping scale UGen, a medtech startup that delivers sensor-based SaaS solutions for rehab and recovery. In my role as Client Success Officer, I lead all facets of customer success, implementation, and account management, ensuring that our clients receive the highest level of support and engagement. My experience also includes developing B2B sales strategies and driving outreach campaigns to enhance sales pipelines.

Experience

Work history, roles, and key accomplishments

UG
Current

Client Success Officer

UGen

Feb 2024 - Present (1 year 5 months)

Led all facets of customer success, implementation, and account management for a cutting-edge medical device SaaS platform. Owned onboarding, training, rollout, and support for physical therapy and orthopedic practices, collaborating with product and engineering teams to translate customer feedback into roadmap improvements.

UG

Contracted Advisor

UGen

Jun 2023 - Feb 2024 (8 months)

Helped develop B2B sales strategy and outreach campaigns. Supported operational readiness and product-market fit evaluation for the medical device SaaS platform.

TC

Store Director / District Manager Bench

Target Corporation

Jan 2021 - Feb 2024 (3 years 1 month)

Oversaw a $60M retail location while supporting a 10-store market totaling $500M in revenue. Delivered +1% comparable sales and 17.25% year-over-year fulfillment growth, leading the division in Customer Engagement scores with a 30% year-over-year increase.

CC

District Manager

CVS Health Corp

Jan 2013 - Dec 2021 (8 years 11 months)

Led 20 stores with 40 direct reports and over 500 employees, turning around an underperforming district to achieve 10% comparable growth for three consecutive years. Boosted customer loyalty to over 80, surpassing the company average, and reduced pharmacy turnover from over 50% to under 40%.

Education

Degrees, certifications, and relevant coursework

University of Oxford logoUO

University of Oxford

Certification, AI Programme

Completed the AI Programme Certification, focusing on advanced concepts and practical applications of artificial intelligence. Developed expertise in emerging AI technologies and their strategic implementation.

Strayer University logoSU

Strayer University

Bachelor of Arts, Business Management

Grade: 3.97

Pursued a Bachelor of Arts in Business Management, gaining comprehensive knowledge in business operations, strategy, and leadership. Achieved a strong academic record with a GPA of 3.97, demonstrating dedication to mastering business principles.

Tech stack

Software and tools used professionally

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Charles DiGennaro - Client Success Officer - UGen | Himalayas