Open to opportunities

Charles DiGennaro

@charlesdigennaro

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Dynamic customer success and sales leader with 25 years of experience.

United States

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What I'm looking for

I am looking for a role that fosters innovation and growth, where I can leverage my extensive experience in customer success and sales to drive impactful results.

I am a dynamic and results-driven executive with over 25 years of progressive experience in customer success, B2B sales, and multi-unit retail leadership. My proven track record includes leading cross-functional teams, scaling startup operations, and managing business portfolios exceeding $500 million. I excel at aligning technology with customer needs to drive adoption, retention, and growth.

Currently, I am helping scale UGen, a medtech startup that delivers sensor-based SaaS solutions for rehab and recovery. In my role as Client Success Officer, I lead all facets of customer success, implementation, and account management, ensuring that our clients receive the highest level of support and engagement. My experience also includes developing B2B sales strategies and driving outreach campaigns to enhance sales pipelines.

Experience

Work history, roles, and key accomplishments

Current

Client Success Officer

Current

UGen

Feb 2024 - Present (1 year 5 months)

Led all facets of customer success, implementation, and account management for a cutting-edge medical device SaaS platform. Owned onboarding, training, rollout, and support for physical therapy and orthopedic practices, collaborating with product and engineering teams to translate customer feedback into roadmap improvements.

Customer Success SaaS Medical Devices Onboarding Account Management Product Feedback Customer Support Implementation

Current

Independent SaaS Sales Contractor

Current

Seek Insights

Jul 2024 - Present (1 year)

Drove B2B outreach and SaaS sales pipeline development for a data analytics and insights platform. Identified prospects, pitched value propositions, and tailored solutions to diverse industries, accelerating sales cycles and client onboarding through consultative selling.

B2B Sales SaaS Sales Pipeline Development Data Analytics Consultative Selling Onboarding Outreach Value Proposition

Current

President & Advisor

Current

ProMentor Inc.

Jan 2021 - Present (4 years 6 months)

Raised $1.2M in the first 60 days through strategic pitch alignment and investor engagement. Built internal leadership structure including VP hires, programmers, and interns, and created national partnerships with major league athletes and sports organizations.

Fundraising Investor Relations Team Building Partnership Development Brand Development Business Development

Contracted Advisor

UGen

Jun 2023 - Feb 2024 (8 months)

Helped develop B2B sales strategy and outreach campaigns. Supported operational readiness and product-market fit evaluation for the medical device SaaS platform.

B2B Sales Sales Strategy Outreach Product Market Fit

Store Director / District Manager Bench

Target Corporation

Jan 2021 - Feb 2024 (3 years 1 month)

Oversaw a $60M retail location while supporting a 10-store market totaling $500M in revenue. Delivered +1% comparable sales and 17.25% year-over-year fulfillment growth, leading the division in Customer Engagement scores with a 30% year-over-year increase.

District Management Sales Growth Customer Engagement Team Leadership Mentoring

District Manager

CVS Health Corp

Jan 2013 - Dec 2021 (8 years 11 months)

Led 20 stores with 40 direct reports and over 500 employees, turning around an underperforming district to achieve 10% comparable growth for three consecutive years. Boosted customer loyalty to over 80, surpassing the company average, and reduced pharmacy turnover from over 50% to under 40%.

District Management Team Leadership Employee Retention

General Manager & Sales Manager

Best Buy

Jan 1999 - Dec 2006 (7 years 11 months)

Managed general operations and sales for Best Buy, overseeing retail environments. Led sales teams and ensured operational efficiency, contributing to overall store performance and customer satisfaction.

General Management Sales Management Team Leadership Customer Service Inventory Management

Education

Degrees, certifications, and relevant coursework

University of Oxford

Certification, AI Programme

Completed the AI Programme Certification, focusing on advanced concepts and practical applications of artificial intelligence. Developed expertise in emerging AI technologies and their strategic implementation.

Strayer University

Bachelor of Arts, Business Management

Grade: 3.97

Pursued a Bachelor of Arts in Business Management, gaining comprehensive knowledge in business operations, strategy, and leadership. Achieved a strong academic record with a GPA of 3.97, demonstrating dedication to mastering business principles.