Open to opportunities

Bradley Coleman

@bradleycoleman

Message

I grow industrial accounts through technical consulting, customer support, and cross-functional deal execution.

United States

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What I'm looking for

I'm looking to apply technical consulting, account management, and cross-functional deal coordination to grow customer relationships, improve processes, and deliver measurable revenue outcomes.

At Wood, I support energy, petrochemical, and industrial customers across North and South America, delivering consultative technical solutions that generate more than $3.5M in annual revenue.

I coordinate pricing, technical validation, contracts, onboarding, and post-deal support while partnering with engineering, business development, legal, and project teams. Through site visits, presentations, and proactive follow-up, I build customer relationships that uncover renewal and expansion opportunities.

Previously at Emerson, I resolved 650+ valve repair and maintenance requests across North America while consistently meeting a two-hour response target. I used SQL Server Management Studio to investigate service and billing history, and contributed feedback as a Quote Tool Ambassador to improve pricing and quoting workflows.

My background also includes account growth, sales engineering, life-safety systems, and new-business acquisition at Outfield Corporation and Johnson Controls. I bring an MBA and Industrial Engineering foundation to customer-facing work that connects technical accuracy, commercial outcomes, and reliable execution.

Experience

Work history, roles, and key accomplishments

Current

Technical Products Consultant

Current

Wood

Apr 2024 - Present (2 years 4 months)

Provided pre-deal and post-deal customer support for clients across energy, petrochemical, and industrial sectors, delivering $3.5M+ in annual revenue. Acted as primary customer-facing liaison and internal deal coordinator.

Account Management Rotating Equipment Post Deal Support Pricing Contract Generation Customer Onboarding Customer Retention Issue Resolution Escalation Management Renewals New Business Support Cross functional Leadership CRM ERP Salesforce Oracle Process Improvement

Service Support Associate

Emerson

Nov 2022 - Apr 2024 (1 year 5 months)

Delivered post-deal support by resolving 650+ customer service requests related to valve repair and maintenance. Maintained customer satisfaction and SLA performance with a 2-hour response time.

Customer Service Issue Resolution Cross Functional Collaboration Process Improvement

Account Executive

Outfield Corporation

Aug 2022 - Oct 2022 (2 months)

Supported new business acquisition and renewals by managing 100+ accounts through outbound and inbound sales efforts. Closed $10K+ in new revenue within three months.

Sales Prospecting Account Management Discovery Calls Product Demonstrations Consultative Selling Customer Onboarding

Life Safety Systems Representative

Johnson Controls

Jan 2021 - Jun 2022 (1 year 5 months)

Managed 20+ customer accounts as primary point of contact, ensuring satisfaction, compliance, and timely issue resolution. Grew account revenue by $100K+ within 60 days.

Account Management Customer Satisfaction Compliance Issue Resolution Pricing Cross Functional Collaboration

Associate Sales Engineer

Johnson Controls

Jun 2020 - Dec 2020 (6 months)

Supported pre-sale and post-sale technical activities including system design, validation, and documentation. Partnered cross-functionally to align customer requirements with compliant designs.

Technical Support System Design Validation Documentation Cross Functional Collaboration Sales Engineering