Chinyemugo Odiaka
@chinyemugoodiaka
Customer Experience professional with over 11 years of expertise.
NigeriaWhat I'm looking for
With over 11 years of experience in customer experience and advocacy, I have honed my skills in customer support, live chat assistance, and product reviews. My journey has been marked by a commitment to resolving customer inquiries efficiently across multiple channels, ensuring compliance, and delivering outstanding experiences. I thrive on collaborating with cross-functional teams, including developers and investors, to enhance service delivery and drive platform engagement.
In my current role as a Customer Service Manager at Credit Direct Limited, I assist users through live chat, email, and calls, efficiently resolving platform queries and technical issues. My efforts have led to significant improvements in user satisfaction and streamlined support processes. I am passionate about supporting startup ecosystems and providing data-driven commercial guidance, which has been instrumental in my success in enhancing customer retention and satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Credit Direct Limited (FCMB)
Jul 2021 - Present (3 years 11 months)
As a Customer Service Manager, I assist users via live chat, email, and calls, resolving platform queries and technical issues efficiently. I conduct product reviews for compliance, provide tailored support, and collaborate with cross-functional teams to enhance customer experience and retention.
Customer Service Manager
Credit Direct Limited (FCMB)
Jul 2021 - Present (3 years 11 months)
Currently managing customer service operations, providing support via live chat, email, and calls. Focused on resolving platform queries and technical issues while ensuring compliance through product reviews. Collaborates with cross-functional teams to enhance user experience and retention.
Lead, Telesales
Credit Direct Limited (FCMB)
Nov 2017 - Jul 2021 (3 years 8 months)
Led telesales campaigns that resulted in a significant increase in customer base. Provided platform guidance and support, ensuring customer inquiries were resolved promptly while nurturing long-term relationships.
Customer Advocacy Executive
Credit Direct Limited (FCMB)
Apr 2013 - Nov 2017 (4 years 7 months)
As a Customer Advocacy Executive, I provided live chat, email, and phone support, ensuring prompt resolution of customer complaints. I documented interactions to identify areas for improvement and built sustainable relationships through personalized support.
Lead, Telesales
Credit Direct Limited (FCMB)
Nov 2017 - Jul 2021 (3 years 8 months)
In my role as Lead of Telesales, I led targeted campaigns that resulted in a 75% increase in customer base. I provided platform guidance, built strong customer relationships, and developed feedback processes to track user satisfaction.
Customer Advocacy Executive
Credit Direct Limited (FCMB)
Apr 2013 - Nov 2017 (4 years 7 months)
Provided comprehensive support through live chat, email, and phone, ensuring prompt resolution of customer complaints. Focused on troubleshooting technical issues and building sustainable relationships with customers.
Education
Degrees, certifications, and relevant coursework
Alliance Francais
French
HP Life Foundation
Certificate, Business Communications
2021 - 2021
Completed a certificate in Business Communications to enhance professional communication skills.
HP Life Foundation
Certificate, Customer Relationship Management
2021 - 2021
Completed a course in Customer Relationship Management focusing on effective client management strategies.
Certification Edge
Certification, Project Management
2015 - 2015
Achieved certification in Project Management, gaining skills in project planning and execution.
Spik Rait Saund Rait
Certificate, Communication and Customer Service
2014 - 2014
Completed a course on Excellence in Communication, Customer Service & Corporate Ethics, enhancing skills in customer service and ethical practices.
Spik Rait Saund Rait
Training, Communication and Customer Service
2014 - 2014
Completed training in Excellence in Communication, Customer Service & Corporate Ethics.
Global Talent Network
Training, Customer Service
2012 - 2012
Participated in Customer Service Training to enhance customer interaction skills.
UNUniversity of Nigeria
Bachelor of Arts, Linguistics
2010 -
UNUniversity of Nigeria
Certificate, Computer Administration
2010 -
Obtained a MITT Certificate in Computer Administration, focusing on IT administration skills.
Availability
Location
NigeriaAuthorized to work in
Job categories
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