Opeyemi Oguntuase

I am a customer-focused Remote Chat Support Specialist with over three years of experience providing live chat support, online customer service, and troubleshooting solutions. I consistently adapt tone to meet diverse customer needs while maintaining empathy and professionalism.

In my recent roles I handled multiple simultaneous chat conversations, documented interactions accurately in CRM/ticketing systems, and escalated complex issues through established workflows. I routinely contributed feedback to improve chat scripts and support processes.

I have proven ability to resolve issues on first contact and improve customer retention through prompt troubleshooting and clear communication. I am proficient with CRM tools such as Zendesk, Freshdesk, and Salesforce, and comfortable working in fast-paced virtual environments.

I hold an M.A. in Public Relations and a B.A. in English Language, plus certifications including Certified Virtual Assistant (ALX Africa) and Canva for Content Creator. I bring strong time management, attention to detail, and a reliable remote work setup.