Opeyemi Oguntuase
@opeyemioguntuase
Customer-focused remote chat support specialist delivering exceptional satisfaction.
What I'm looking for
I am a customer-focused Remote Chat Support Specialist with over three years of experience providing live chat support, online customer service, and troubleshooting solutions. I consistently adapt tone to meet diverse customer needs while maintaining empathy and professionalism.
In my recent roles I handled multiple simultaneous chat conversations, documented interactions accurately in CRM/ticketing systems, and escalated complex issues through established workflows. I routinely contributed feedback to improve chat scripts and support processes.
I have proven ability to resolve issues on first contact and improve customer retention through prompt troubleshooting and clear communication. I am proficient with CRM tools such as Zendesk, Freshdesk, and Salesforce, and comfortable working in fast-paced virtual environments.
I hold an M.A. in Public Relations and a B.A. in English Language, plus certifications including Certified Virtual Assistant (ALX Africa) and Canva for Content Creator. I bring strong time management, attention to detail, and a reliable remote work setup.
Experience
Work history, roles, and key accomplishments
Chat Support Specialist
Tushy Wears
Mar 2024 - Present (1 year 11 months)
Provided real-time live chat support and troubleshooting, handling multiple simultaneous conversations and documenting interactions in CRM systems to maintain high customer satisfaction and first-contact resolution.
Customer Service Associate
Tasktide
Aug 2025 - Present (6 months)
Delivered online customer service across chat and email channels, resolved customer issues to improve retention, and managed order and account documentation while coordinating escalations with internal teams.
Education
Degrees, certifications, and relevant coursework
University of Ibadan
Master of Arts, Public Relations
Completed a Master of Arts in Public Relations at the University of Ibadan, focusing on strategic communication and public engagement.
University of Ilorin
Bachelor of Arts, English Language
Earned a Bachelor of Arts in English Language from the University of Ilorin with emphasis on written communication and linguistics.
Availability
Location
Authorized to work in
Job categories
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