Larissa Yogo Kalunga

Managed a team of 12-14 staff members, focusing on performance management and service delivery. Developed and motivated team members while ensuring service levels were maintained and quality issues were addressed.

Responsible for resolving first-time queries and escalated complaints from clients, interpreting and translating between French and English, and maintaining accurate records of client interactions. Focused on delivering excellent service and managing difficult situations effectively.

Handled telephonic queries from clients, providing resolutions and maintaining detailed records. Responsible for translating between French and English and assisting with administrative tasks.

Responsible for selling food products and managing customer relationships. Developed new markets and maintained existing sales while participating in marketing events.

Managed queries related to transactions, providing customer support through various channels. Ensured customer safety and confidentiality while adhering to relevant legislation.

Assisted with daily living activities for patients, maintained patient stability by checking vital signs, and documented actions in compliance with hospital policies.

Completed a Certificate in Electrical Engineering, focusing on electrical systems, circuits, and safety protocols.

Earned a Certificate in Office Administration, covering administrative tasks, office management, and communication skills.

Participated in an English Language Lab to enhance language skills and communication proficiency.

Completed a Diploma in Nursing, focusing on patient care, medical procedures, and healthcare practices.