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Boluwatife Felix

@boluwatifefelix

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Experienced remote Virtual Assistant and customer support specialist with strong scheduling skills.

Nigeria

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What I'm looking for

I am seeking a remote role where I can own scheduling, CRM and client communications, improve processes, and support cross-time-zone teams with autonomy and growth opportunities.

I am a highly organized Virtual Assistant and Customer Support Specialist with over 6 years of remote experience supporting global teams across administration, scheduling, client communication, and CRM management. I consistently maintain high data accuracy while managing multiple calendars, appointments, follow-ups, and deadlines.

I have coordinated high-volume recruitment and client operations, scheduling 25+ weekly recruitment activities and managing calendars for multiple managers, reducing scheduling errors by 40%. I executed 1,000+ outbound and follow-up calls with 98% documentation accuracy and maintained 99% accuracy across 150+ CRM records.

My background includes content production—writing and editing 50+ blogs, articles, newsletters, and scripts—and building internal communication systems that saved teams up to 8 hours daily. I am experienced with HubSpot, Follow Up Boss, Google Workspace, Microsoft Office, Slack, Trello, and Asana.

I support cross-time-zone teams independently and deliver reliable client and candidate communication, having managed 80+ weekly communications with a demonstrated conversion and retention focus. I bring process-improvement mindset and strong multitasking ability to roles in operations, real estate support, and customer success.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Ocean Worldwide

Jan 2024 - Jan 2025 (1 year)

Managed property listings and client inquiries across digital platforms, coordinated schedules and follow-ups between clients and teams, and maintained accurate records supporting marketing activities.

Client Inquiries Scheduling CRM Record Maintenance Marketing Support Remote Collaboration

Virtual Assistant

Sholz Homes

Jan 2023 - Jan 2025 (2 years)

Provided end-to-end virtual administrative support for real estate operations, managed inboxes and digital folders, and supported content scheduling and performance tracking to enhance brand visibility.

Real Estate Operations Project Tracking Social Media Support Reporting Google Workspace Administrative Support

Customer Support Agent

Rabbit SEO

Jan 2022 - Present (4 years 5 months)

Handled 50+ daily customer interactions via phone, email, and chat, implemented internal communication systems that saved teams up to 8 hours daily and maintained structured records with 95%+ accuracy.

Customer Support Phone Support Email Support Chat Support Internal Communications Record keeping Microsoft Office Multitasking

Virtual Assistant

TechSpotDev

Jan 2022 - Present (4 years 5 months)

Managed 80+ weekly client and candidate communications achieving a 30% conversion rate and maintained 99% accuracy across 150+ CRM records while scheduling meetings across multiple time zones.

Client Communication CRM Management Scheduling Slack Google Calendar

Virtual Assistant

Jenspen Company

Jan 2021 - Present (5 years 5 months)

Coordinated calendars and interviews for 8+ managers reducing scheduling errors by 40%, executed 1,000+ outbound calls with 98% documentation accuracy, and produced 50+ content pieces aligned with brand voice.

Scheduling Calendar Management Outbound Calling CRM (Follow Up Boss)Content Editing Google Workspace Documentation Remote Collaboration

Virtual Assistant

Gratitude Inc.

Jan 2020 - Present (6 years 5 months)

Scheduled and coordinated 25+ weekly recruitment operations and maintained CRM candidate records, improving recruitment process efficiency and maintaining 99% data accuracy.

Calendar Management CRM Scheduling Data Entry Remote Collaboration