Boitumelo Osiah Tlhapi
@boitumeloosiahtlhapi
Dedicated call center agent with strong data management skills.
What I'm looking for
I am a dedicated professional with extensive experience in call center operations and data management. My journey began with a Diploma in Accounting from the University of South Africa, and I have since honed my skills in various roles, including as a Call Centre Agent at Data Acquisition Holdings, where I conducted surveys and managed data capturing effectively.
Throughout my career, I have worked with reputable organizations such as Ask Afrika and the University of Pretoria, where I excelled in customer service and data collection. My ability to communicate effectively and manage client relationships has been pivotal in my roles, ensuring that I deliver high-quality service and maintain accurate records.
I am currently pursuing further qualifications to enhance my skills and am eager to contribute my expertise in a dynamic work environment that values growth and innovation.
Experience
Work history, roles, and key accomplishments
Call Centre Agent
Data Acquisition Holdings
Jun 2023 - Nov 2023 (5 months)
Conducted surveys and performed outbound cold calling duties while capturing data from client responses.
Call Centre (Customer Service)
Ask Afrika (Pty) Ltd
Mar 2019 - Dec 2021 (2 years 9 months)
Performed data collection through outbound calls and recorded data from respondents.
Access Card Consultant
University of Pretoria
Apr 2017 - Jul 2017 (3 months)
Provided client service by printing and issuing access cards, enrolling fingerprints, and troubleshooting card issues.
Junior Buyer & Procurement Administrator
Enviroserv Waste Management Ltd
Nov 2015 - Aug 2016 (9 months)
Maintained asset registers, verified assets, and managed vendor documentation and reporting.
Organizational Officer
National Consumer Tribunal
May 2015 - Jul 2015 (2 months)
Captured consumer files, retrieved case numbers, and managed documentation in the Case Management System.
Administration Officer
University of South Africa (UNISA)
Feb 2015 - Mar 2015 (1 month)
Captured student assignments, collected assignments, and performed messenger duties.
Data Capturer & Indexing
Metrofile Pretoria
Jan 2010 - Dec 2012 (2 years 11 months)
Prepared, scanned, and indexed files, achieving high keystroke targets daily.
Data Capturer
EOH Microsoft Solutions
Apr 2012 - Sep 2012 (5 months)
Prepared and validated tender bid documents, ensuring accurate indexing and scanning.
Education
Degrees, certifications, and relevant coursework
Boitumelo Osiah hasn't added their education
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