Open to opportunities

Nicolars Baloyi

@nicolarsbaloyi

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Experienced data capture and field research team leader with strong data management and stakeholder skills.

South Africa

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What I'm looking for

I seek a role leveraging team leadership and rigorous data management in research or operations, with ethical practices, stakeholder engagement, and opportunities for impact and skill growth.

I am an experienced data capture and field research professional with a proven record leading teams in national research projects across South Africa. I coordinate stakeholders, supervise fieldworkers, and ensure high-quality, accurate data collection for large surveys.

My background includes team-lead roles at the National Heritage Agency and the Human Sciences Research Council where I managed recruitment, training, data entry, validation and reporting. I consistently maintained confidentiality and complied with data management and POPIA requirements.

I bring hands-on data administration skills from earlier roles in call centres, retail cashiering and clerical receiving, which strengthened my customer service, filing and documentation capabilities. I am comfortable with database maintenance, data cleaning and first-call resolution in high-volume environments.

I pursue opportunities that value rigorous data quality, ethical handling of personal information, and collaborative fieldwork. I am driven to apply my data analytics, stakeholder coordination and team leadership experience to impact-driven research and operational roles.

Experience

Work history, roles, and key accomplishments

Field Research Team Lead

National Heritage Agency

Mar 2023 - Mar 2025 (2 years)

Led field research teams from March 2023 to March 2025, coordinating stakeholder meetings, recruiting and supervising fieldworkers, and ensuring data accuracy and confidentiality across surveys.

Field Research Team Leadership Data Entry Data Validation Privacy & Compliance Mapping Household Identification

Data Collector Team Lead

Human Science Research Council

Jan 2021 - Dec 2022 (1 year 11 months)

Led data collection activities in 2021–2022, interviewing participants, distributing questionnaires, ensuring data accuracy, and providing field feedback to project stakeholders.

Interviewing Questionnaire Distribution Data Quality Assurance Mapping Field Reporting Data Analysis

Call Centre Agent

MTN SA

Jan 2011 - Dec 2017 (6 years 11 months)

Handled inbound and outbound customer calls from 2011–2017, logged and escalated queries, achieved first-call resolution, and maintained electronic and paper records.

Customer Service Customer Escalation Call Resolution Documentation Multilingual Support Problem Solving

Data Capture Clerk

Department of Trade & Industry

Jan 2009 - Dec 2010 (1 year 11 months)

Maintained and updated organizational and departmental databases, entered applicants and validated service provider documents while ensuring confidentiality (2009–2010).

Data Entry Validation Confidentiality Administrative Support

Receiving Clerk & Cashier

Clicks Pharmacy

Jan 2005 - Dec 2007 (2 years 11 months)

Maintained stockroom cleanliness and records, scanned goods and processed payments, assisted with filing and customer queries while supporting store displays (2005–2007).