Boikie Khumalo

Build and manage strategic merchant partnerships across the South African region through targeted prospecting. Lead end-to-end contract negotiations and consistently achieve and exceed monthly sales targets.

Delivered excellent customer service to maximize engagement and satisfaction. Responded promptly to customer enquiries and processed order requests via phone and email.

Delivered professional and courteous customer interactions via outstanding written and verbal communication. Resolved complex customer issues with sharp attention to detail and a solutions-focused approach.

Oversaw operations and strategic direction of an advertising company, driving business development and client relationships.

Built new client relationships through consistent cold-calling and follow-up. Boosted client retention by establishing clear sales goals and achieving targeted revenue rates.

Delivered exceptional patient care by tailoring each interaction to individual needs. Demonstrated expertise in medical aid verification and streamlined claims processing.

Assisted customers in selecting eyeglasses and contact lenses based on style and functional requirements. Interpreted eye prescriptions to recommend optimal lens options, materials, and coatings.

Provided optical services including fitting and adjusting eyewear to ensure comfort and visual clarity.

Completed a short course in Technology Sales from January 2025 to July 2025.

Studied Entrepreneurial Development with a focus on Entrepreneurship and Entrepreneurial Studies from July 2020 to January 2021.

Earned a Diploma in Optics / Optical Sciences from 2011 to 2013.

Completed the National Senior Certificate (Matric) from 2005 to December 2010.