BONGIWE MKHIZE

I've driven sales growth, account management, and customer success across CCI, Synergy, Class 8/FleetRover, FGRO, and Mediclinic. At CCI, I developed and implemented sales strategies that contributed to 20% revenue growth.

I've built new-business opportunities through outbound prospecting, cold calling, discovery conversations, qualification, objection handling, and consistent follow-up. In SaaS account roles at Class 8/FleetRover, I managed client accounts, tracked leads and activity in CRM systems, and coordinated with cross-functional teams to resolve issues promptly.

I've also supported customer retention by analysing survey feedback, identifying pain points, and partnering on targeted offers for at-risk customers. My approach combines active listening, empathy, practical problem-solving, and clear communication.

Currently, I manage patient and visitor relationships at Mediclinic while supervising and mentoring front-desk staff, supporting accurate service delivery in a fast-paced environment.