Blessing Onu

I am a dedicated customer service representative with over two years of experience in guiding customers through complex inquiries and resolving issues efficiently. My proficiency in leveraging CRM tools has enhanced client interactions, achieving high satisfaction rates. I have successfully recommended tailored courses to students, driving enrollment and retention.

In my current role at Career Crafters Academy, I empower customers by providing detailed information on course enrollment procedures and promptly addressing inquiries. I proactively resolve customer concerns with urgency and professionalism, ensuring that their needs are met. My collaborative approach with team members has significantly boosted student engagement and participation in training sessions.