I am looking for a role that require problem solving, values customer service excellence and offers opportunities for professional growth.
Blessing O
@blessingo
Professional with expertise in web development, project management, and customer relations
What I'm looking for
I am a service-focused professional with a strong background in customer relations, web development, and project management. I have honed my skills in web development, analyzing data, improving processes, and delivering exceptional customer service. I pride myself on my attention to detail and my ability to prioritize tasks effectively, ensuring that I meet and exceed expectations.
Throughout my career, I have achieved significant milestones, such as training and leading teams of over 12 members and establishing quality criteria for new product lines at Vistaprint. My technical expertise in front-end development, combined with my analytical skills, allows me to contribute effectively to projects and collaborate with cross-functional teams. I am passionate about continuous improvement and dedicated to providing solutions that enhance customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
• Collaborating with Payroll team to ensure on time and accurate pay delivery to employee, maintaining client satisfaction rate of 95%
• Supporting managers in various aspects of Performance and workforce administration
• Providing input on processes and products to ensure continuous improvement and KPI adherence
Quality Control Technician
Vistaprint
Mar 2016 - Apr 2018 (2 years 1 month)
Developed and documented production processes and quality criteria. Responded to customer complaints and monitored KPIs related to quality.
Technical Support Specialist
Sutherland Global Services
May 2015 - Apr 2016 (11 months)
Provided technical support for AT&T technicians, troubleshooting network issues and managing inbound calls regarding technical problems.
Quality Control Technician
Schlumberger
Dec 2006 - Dec 2011 (5 years)
Provided technical support and developed quality control templates. Monitored KPIs and ensured maintenance schedules were adhered to.
Education
Degrees, certifications, and relevant coursework
Juno College of Technology
Web Development
2020 - 2020
University of Windsor
M.Eng, Electrical Engineering
2013 - 2015
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
blessing-portfolio-ift0.onrender.comSocial media
Job categories
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