Blessing OBO
Looking for a job

Blessing O

@blessingo

Professional with expertise in web development, project management, and customer relations

Canada

What I'm looking for

I am looking for a role that require problem solving, values customer service excellence and offers opportunities for professional growth.

I am a service-focused professional with a strong background in customer relations, web development, and project management. I have honed my skills in web development, analyzing data, improving processes, and delivering exceptional customer service. I pride myself on my attention to detail and my ability to prioritize tasks effectively, ensuring that I meet and exceed expectations.

Throughout my career, I have achieved significant milestones, such as training and leading teams of over 12 members and establishing quality criteria for new product lines at Vistaprint. My technical expertise in front-end development, combined with my analytical skills, allows me to contribute effectively to projects and collaborate with cross-functional teams. I am passionate about continuous improvement and dedicated to providing solutions that enhance customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Alight Solutions logoAS
Current

HR Representative

Feb 2022 - Present (3 years 4 months)

• Collaborating with Payroll team to ensure on time and accurate pay delivery to employee, maintaining client satisfaction rate of 95%
• Supporting managers in various aspects of Performance and workforce administration
• Providing input on processes and products to ensure continuous improvement and KPI adherence

VI

Quality Control Technician

Vistaprint

Mar 2016 - Apr 2018 (2 years 1 month)

Developed and documented production processes and quality criteria. Responded to customer complaints and monitored KPIs related to quality.

SS

Technical Support Specialist

Sutherland Global Services

May 2015 - Apr 2016 (11 months)

Provided technical support for AT&T technicians, troubleshooting network issues and managing inbound calls regarding technical problems.

Education

Degrees, certifications, and relevant coursework

Juno College of Technology logoJT

Juno College of Technology

Web Development

2020 - 2020

University of Windsor logoUW

University of Windsor

M.Eng, Electrical Engineering

2013 - 2015

Tech stack

Software and tools used professionally

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Blessing O - HR Representative - Alight Solutions | Himalayas