"Passionate Leader with a Strong Foundation in Customer-Centric Roles and Process Optimization"
My career journey has allowed me to develop expertise in a variety of sectors, most notably in customer service, team leadership, and operational troubleshooting. At TELUS, I honed my skills in client care, problem-solving, and technical troubleshooting, resolving complex issues while maintaining a focus on customer satisfaction. Most recently, I have been providing exceptional customer service and assisting in store operations at Indigo, where I lead inventory management and help ensure an engaging and efficient shopping experience.
At Jugo Juice, I successfully managed a team of 10 employees, implemented employee training programs, and optimized operations to enhance customer satisfaction and drive profitability. My role also involved financial management, inventory control, and troubleshooting daily operations to ensure smooth performance.
I hold a certification in Computer Software Technology from Sheridan College and am constantly upskilling, with my most recent course being in Microsoft Office 2024 through LinkedIn Learning. I also have expertise in SQL, which allows me to manage and optimize data.
Key Achievements:
Led high-performing teams and consistently exceeded operational and financial goals.
Successfully resolved high-pressure customer issues, maintaining a strong customer satisfaction record.
Streamlined inventory management, reducing waste and ensuring product availability in fast-paced environments.
Contributed to various cross-department initiatives, including training programs and promotional campaigns.
I'm passionate about leveraging my diverse background to contribute to a challenging role where I can drive both customer success and business growth. Whether working behind the scenes on operational efficiency or directly with customers, I thrive in collaborative, fast-paced environments.
