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Tauany Santoss

@tauanysantoss

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Experienced Full-Stack Developer with a strong foundation in front-end technologies.

Canada

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What I'm looking for

I am looking for a role that values collaboration, innovation, and continuous learning.

As a Full-Stack Developer with over 10 years of experience, I have honed my skills in both front-end and back-end technologies, delivering high-quality applications that meet user needs. My journey has taken me through various roles, including technical support and development, where I have consistently demonstrated my ability to solve complex problems and enhance user experiences.

At D2L, I currently serve as a Tech Lead in Administrator Support, where I mentor peers and drive improvements in support processes. My technical versatility allows me to tackle the most challenging support cases while maintaining a high level of customer satisfaction. I am passionate about fostering a culture of continuous learning and collaboration, ensuring that my team is equipped to deliver reliable and maintainable code.

Experience

Work history, roles, and key accomplishments

Current

Tech Lead, Administrator Support

Current

D2L

Jun 2024 - Present (1 year 3 months)

As a Senior customer-facing analyst, I handle the most technically complex support cases. I also mentor and upskill peers across the team, driving improvements in support processes to enhance team efficiency and performance.

Customer Support Mentoring Process Improvement Automation Technical Training

Senior Technical Support Analyst

D2L

Sep 2024 - Present (1 year)

I investigated and resolved complex product issues by analyzing logs, querying databases, and replicating issues in diverse environments. I collaborated with cross-functional teams to identify patterns and implement preventive measures, delivering consistent technical solutions and maintaining high customer satisfaction.

Troubleshooting Log Analysis Cross Functional Collaboration Customer Satisfaction

Product Support Specialist

D2L

Sep 2022 - Present (3 years)

I resolved technical issues through code analysis and database queries, utilizing tools like Kibana and SQL Server to troubleshoot, research, and recommend solutions. I supported team members and liaised with multiple departments to address escalations effectively, maintaining 100% adherence to quality and efficiency KPIs for over a year.

Database Queries Kibana SQL Server Escalation Management

Full Stack Developer

Digicade Tecnologia

Oct 2018 - Present (6 years 11 months)

I developed geographic information systems for fiber optic network management using Java and JavaScript. I worked with SQL, HTML, CSS, and Git in an Agile/SCRUM environment, contributing to both front-end and back-end development to enhance system performance and user experience.

Java JavaScript SQL HTML CSS Git Agile Scrum Front End Developer

Intern and Developer Analyst

Axxiom

May 2014 - Present (11 years 4 months)

I contributed to developing a SCADA system for a major energy company, creating system documentation and performing thorough testing to ensure reliability. I collaborated with stakeholders to identify and implement customer requirements.

Documentation Software Testing Requirements Gathering

Education

Degrees, certifications, and relevant coursework

McMaster University

Front-End Development Course, Front-End Development

2024 - 2024

Completed a comprehensive front-end development course at McMaster University. The curriculum covered essential tools and technologies including Vue.js, HTML5, CSS3, and JavaScript, providing a strong foundation in modern web development practices.

Udemy.com

The Complete 2023 Web Development Bootcamp, Web Development

2023 - 2023

Completed a comprehensive web development bootcamp covering a wide range of tools and technologies. The course included HTML, CSS, JavaScript, Node, React, MongoDB, and DApps, providing a holistic understanding of full-stack web development.

Federal University of Minas Gerais

Bachelor Degree: Information Systems, Information Systems

2012 - 2017

Obtained a Bachelor's Degree in Information Systems from the Federal University of Minas Gerais. The program provided a strong foundation in information technology and systems.