Omonigho Abimbola

Handled high-volume inbound customer inquiries and resolved 200+ complex complaints monthly while processing payments and maintaining detailed documentation to improve service efficiency.

Delivered lessons and activities to 70+ children and maintained clear communication with parents to support child development programs.

Provided professional, empathetic care and maintained accurate digital records while training new staff on communication and record-keeping procedures.

Delivered person-centered support to 30+ clients daily and documented sensitive client interactions using electronic systems to ensure continuity of care.

Followed strict operational and documentation standards in a contract role to ensure compliance and product quality.

Collaborated with teams to resolve technical issues and support clients in front-end development and maintenance.

Served as first point of contact in a high-volume inbound environment, achieving 95%+ customer satisfaction and reducing repeat inquiries by 20% through accurate documentation and follow-up.

Enrolled in Google IT Support Professional Certificate and Google AI Essentials coursework expected to complete in 2026.

Completed a 15-week Junior IT Analyst program focused on Google IT Support and Google AI Essentials with practical labs and training.

Activities and societies: Executed 20+ real-life projects; developed attention to detail in communication.

Completed a 12-week Data Analyst Fellowship involving 20+ real-life projects focused on data analysis, reporting, and technical problem solving.

Completed a Diploma in Information and Communications Technology through the HRDC program.

Earned a Bachelor of Agriculture degree from the University of Benin.