Blessing Friday

I’m a Customer Service Representative with 4+ years of experience managing inbound and outbound calls, cold calling, and client follow-ups in fast-paced environments. I’m known for cross-selling and upselling products to meet customer needs, while maintaining high satisfaction levels through strong negotiation and problem-solving.

In my roles, I’ve handled multichannel support across calls and emails, answered brokers/partners/client inquiries, and managed quotes, product features, commission structures, and sales processes with strict attention to detail. I act as a central point of contact to resolve issues quickly, including following up on missing documents, medical records, or premium payments to complete applications—always with clear script adherence and workflow efficiency.

I also bring sales strength to customer conversations: coordinating outbound campaigns, distributing marketing materials, tracking campaign response and lead conversion, and supporting sales performance through regular reporting and pipeline reviews. From Sales Manager experience at Dangote Cement Plc and Sales Support Officer work using tools like Zoho CRM Plus, Google Sheets, Salesforce Essentials, HubSpot, and Nimble, I combine market research, competitor analysis, and pricing/product positioning to grow market share and revenue.