Blessing Friday
@blessingfriday1
Customer service and sales support professional driving satisfaction and revenue.
What I'm looking for
I’m a Customer Service Representative with 4+ years of experience managing inbound and outbound calls, cold calling, and client follow-ups in fast-paced environments. I’m known for cross-selling and upselling products to meet customer needs, while maintaining high satisfaction levels through strong negotiation and problem-solving.
In my roles, I’ve handled multichannel support across calls and emails, answered brokers/partners/client inquiries, and managed quotes, product features, commission structures, and sales processes with strict attention to detail. I act as a central point of contact to resolve issues quickly, including following up on missing documents, medical records, or premium payments to complete applications—always with clear script adherence and workflow efficiency.
I also bring sales strength to customer conversations: coordinating outbound campaigns, distributing marketing materials, tracking campaign response and lead conversion, and supporting sales performance through regular reporting and pipeline reviews. From Sales Manager experience at Dangote Cement Plc and Sales Support Officer work using tools like Zoho CRM Plus, Google Sheets, Salesforce Essentials, HubSpot, and Nimble, I combine market research, competitor analysis, and pricing/product positioning to grow market share and revenue.
Experience
Work history, roles, and key accomplishments
Sales Support Officer
Vitality
Aug 2024 - Feb 2026 (1 year 6 months)
Answered calls and emails from brokers, partners, and clients, managing quotes and product feature/commission details to support application progress. Acted as a central point of contact, chased missing documents/premiums, and coordinated outbound campaigns to track responses and lead conversion.
Customer Service Representative
Paul B Construction Servi
May 2022 - Jul 2024 (2 years 2 months)
Handled customer inquiries by phone, email, and in-person requests regarding construction projects, timelines, and service offerings. Managed project documentation, coordinated schedules and site visits, and resolved complaints by partnering with project managers.
Sales Manager
Dangote Cement Plc
Nov 2020 - Apr 2022 (1 year 5 months)
Conducted market research and competitor analysis to shape pricing and product positioning for cement sales. Monitored team performance and pipelines with CRM/reporting tools, developed sales strategies to grow market share, and built relationships with distributors, wholesalers, contractors, and retailers.
Education
Degrees, certifications, and relevant coursework
Alison
Senior Secondary School Certification
Completed a Senior Secondary School Certification through Alison.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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