At XYZ, I handled high volumes of customer requests by phone and email, resolving cases in line with service level agreements. I documented case notes and identified recurring problems to suggest process changes.
I processed weekly cases and shared practical service improvement recommendations with leadership. I also used available resources and team support to maintain first-contact resolution.
At ABC (US), I used CRM tools to prioritize leads and coordinate outreach, handing warm leads to field agents. I asked prospects about their needs, matched them with property options, and scheduled tours.
At XYX, I used customer and purchase data to identify upsell opportunities and increase sales. I also recorded transactions and stock levels, and redirected customer feedback to help operations teams adjust product offerings.
