Blessing Akinade
@blessingakinade
I resolve complex customer issues across travel, contact centre, sales, and administrative operations.
NigeriaWhat I'm looking for
I'm currently resolving passenger booking, cancellation, and policy enquiries as a Contact Centre Agent at Porter Airlines, using root-cause analysis and clear communication to reduce escalations.
Across Giant Pay, New Union Publishing, Caremark, IUS London Private Ultrasound, Laracare, JD Sports, and The Prince's Trust, I've supported high-volume telephone and email enquiries, outbound sales, payments, scheduling, account information, and administrative workflows. I bring experience translating complex information into actionable guidance while maintaining accurate records and timely follow-up.
I'm focused on delivering exceptional customer experiences, sustaining strong satisfaction outcomes, and contributing to continuous service improvement.
Experience
Work history, roles, and key accomplishments
Contact Centre Agent
Porter Airlines
May 2024 - Present (2 years 4 months)
Resolved recurring customer issues through systematic problem-solving and root-cause analysis, translating complex airline policies into clear guidance and reducing escalations.
Education
Degrees, certifications, and relevant coursework
Coventry University
Bachelor of Laws, Law
Pursued a Bachelor of Laws (LLB) degree at Coventry University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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