Blessing Akinade

At Porter Airlines, I manage high-volume passenger enquiries across bookings, itinerary changes, cancellations, baggage, disruptions and airline policies. I translate complex travel options into practical guidance while maintaining customer satisfaction scores above 80%.

I coordinate with internal airline teams to resolve complex cases and support disruption recovery, identifying when research, exception handling or escalation is needed. I use Zendesk, LivePerson, Microsoft Office and Google Workspace to document cases and manage fast-paced service workflows.

Across Giant Pay, New Union Publishing and administrative support roles, I’ve built a strong foundation in telephone, email and digital customer communication, accurate recordkeeping, payments and customer outreach. I bring clear communication, sound judgement and an organised, customer-focused approach to remote support.