Chioma Kanu
@chiomakanu
Customer support specialist delivering empathetic, high-satisfaction service.
NigeriaWhat I'm looking for
I am a Customer Support Specialist with over 5 years of experience in call center and eCommerce environments, skilled in order management, refunds, replacements, and issue resolution using Zendesk, Intercom, HubSpot, Freshdesk and other CRM tools. I consistently maintain customer satisfaction ratings above 95% and have driven measurable improvements such as a 40% rise in positive feedback and a 30% reduction in average response time through optimized workflows.
I completed intensive training including the TalentPop E-commerce Customer Service Certification and have hands-on experience with Shopify, Gorgias, Salesforce and advanced booking tools for travel support. I bring empathy, clear communication, emotional intelligence and a proven record of improving customer loyalty and retention through proactive problem solving.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Clique Prize
Mar 2025 - Jul 2025 (4 months)
Delivered multichannel customer support, reduced average response time by 30%, and captured customer insights that drove a 15% improvement in loyalty metrics while maintaining 95%+ satisfaction.
Customer Care Representative
Dreamport Travel Agency
Nov 2023 - Mar 2025 (1 year 4 months)
Handled inbound requests for travel bookings and consultations, managing complex itineraries and troubleshooting travel issues to ensure high customer satisfaction and repeat business.
Customer Support Specialist
Appenss Ltd
Nov 2021 - Nov 2023 (2 years)
Managed inbound customer inquiries, improving positive feedback by 40% and maintaining satisfaction ratings above 95% through empathetic issue resolution and cross-team coordination.
Education
Degrees, certifications, and relevant coursework
FMFederal University of Technology Minna
Bachelor of Technology, Agriculture & Agricultural Technology
2014 - 2018
Completed a Bachelor of Technology in Agriculture and Agricultural Technology from 2014 to 2018.
Trinity College International
Senior Secondary School Certificate (WAEC), Secondary Education
Grade: Distinction
Completed Senior Secondary School Certificate (WAEC) and graduated with distinction.
Sacred Heart Primary School
First School Leaving Certificate, Primary Education
Completed primary education and obtained the First School Leaving Certificate.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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