Open to opportunities

Blessing Aboloye

@blessingaboloye

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Customer-focused Virtual Assistant and Customer Support Specialist.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Virtual Assistant and Customer Support Specialist with hands-on experience in email and live chat support, ticketing, appointment booking, data entry, and automation tools. My expertise lies in resolving customer inquiries, troubleshooting issues, and ensuring efficient workflows using platforms like HubSpot, Freshdesk, Intercom, and Zendesk. I am proficient in Google Drive, Gmail, and calendar apps, which allows me to manage tasks effectively and enhance business efficiency.

Throughout my career, I have demonstrated my ability to multitask and problem-solve, providing top-tier support that significantly improves customer satisfaction. In my role as an Administrative Support at the Ministry of Environment, I have successfully managed correspondence and documentation, acting as a liaison between the public and government agencies. My experience as a Customer Service Representative at Kernie's Financial Enterprise further honed my skills in providing prompt and professional support to a large volume of customers daily.

Experience

Work history, roles, and key accomplishments

Current

Administrative Support

Current

Ministry of Environment

Sep 2023 - Present (1 year 9 months)

Managing correspondence, reports, and policy documentation to improve workflow efficiency. Acting as a liaison between the public and government agencies, ensuring prompt resolution of environmental concerns. Preparing agendas and recording meeting minutes to enhance decision-making and follow-ups.

Policy Documentation Environmental Concerns Resolution Communication Skills Organizational Skills

Current

Environmental Protection Volunteer

Current

Environmental Protection and Sanitation CDS

Sep 2023 - Present (1 year 9 months)

Conducting public outreach to educate communities on environmental health and best practices. Handling inquiries and providing information to the public, ensuring clear communication and coordination of sensitization programs.

Outreach Community Engagement Communication Skills Organizational Skills

Customer Service Representative

Kernie's Financial Enterprise

Sep 2023 - Oct 2023 (1 month)

Assisted customers with inquiries and transactions by providing prompt and professional support, improving customer satisfaction and trust. Managed customer profiles and transaction history using CRM software, ensuring a seamless customer experience.

Customer Support CRM Software Communication Skills Customer Satisfaction Problem Solving Multitasking

Education

Degrees, certifications, and relevant coursework

University of Benin

Bachelor of Science, Environmental Management and Toxicology

2020 - 2023

Studied Environmental Management and Toxicology, focusing on the impact of environmental factors on human health and ecosystems, as well as strategies for managing and mitigating environmental hazards.