Open to opportunities

Crisnelle Gay Laysa

@crisnellegaylaysa

HIPAA-trained Medical Virtual Assistant with nearly 5 years supporting clinical and administrative healthcare operations.

Philippines

Message

What I'm looking for

I seek remote roles supporting healthcare teams where I can apply EMR/EHR expertise, maintain data confidentiality, support patient coordination, and contribute to efficient, compliant clinical operations.

I am a HIPAA-trained Medical Virtual Assistant with nearly five years of experience providing remote administrative, clinical, and patient coordination support for healthcare organizations and diagnostic companies.

I manage EMR/EHR platforms such as Practice Fusion, Intranet, Extranet, Argus, and STS, and I handle data entry, documentation, medical record redaction and uploads while maintaining strict confidentiality and data integrity.

My background includes pharmacovigilance support, triaging adverse event reports, client support for occupational health, and maintaining training records and project trackers to ensure compliance and operational efficiency.

I am reliable, highly organized, and experienced working with international clients across time zones; I bring strong communication, task ownership, and a commitment to accurate, secure handling of patient information.

Experience

Work history, roles, and key accomplishments

Safety Administrator

Thermo Fisher Scientific

Jun 2024 - Jul 2025 (1 year 1 month)

Supported pharmacovigilance operations by triaging and logging adverse event reports, redacting PHI, and uploading verified documents to internal systems to ensure timely client notifications and data integrity.

Pharmacovigilance Argus Redactions Case Reconciliation Compliance

Client Support & Occupational Health Coordinator

Abbott Diagnostics

Nov 2021 - Jan 2024 (2 years 2 months)

Managed client concerns and occupational health inbox, organized medical records, and used EHR/EMR systems (Practice Fusion, Intranet/Extranet) to upload and maintain accurate patient documentation and ensure confidentiality.

client support Occupational Health Practice Fusion EHR Medical Records Management Confidentiality Document Processing

Guest Relations & Receptionist

InterContinental Resort

Sep 2018 - Dec 2020 (2 years 3 months)

Provided VIP guest services and reception support, resolved guest requests and complaints, and coordinated with managers and kitchen staff to maintain high hospitality standards and positive guest feedback.

Guest Relations Reception Customer Service VIP Front Desk Operations Coordination Hospitality

Medical Sales Representative

Eskeen Laboratories

Feb 2018 - Jul 2018 (5 months)

Promoted medical products to healthcare professionals, distributed samples, maintained physician relationships, and submitted daily call reports to track territory activities and sales performance.

Medical Sales Product Promotion Territory Management Relationship Building Documentation

In-Room Dining Coordinator

Habtoor Grand Resort

Mar 2015 - Jul 2017 (2 years 4 months)

Coordinated in-room dining orders, managed cashiering and payments, handled VIP amenities, and prepared daily transaction reports to ensure timely delivery and high guest satisfaction.

In Room Dining Cashier VIP Service Reporting Administrative Support Hospitality

Spa Receptionist

Boracay Regency Beach Resort and Spa

Jan 2014 - Feb 2015 (1 year 1 month)

Managed spa reception duties including bookings, check-ins, cashiering, and staff scheduling while promoting services and maintaining a clean, welcoming reception environment.

Reception Scheduling Cashier Promotion Front Desk Operations Reporting

Receptionist / Cashier

La Carmela de Boracay

Sep 2013 - Jan 2014 (4 months)

Greeted guests, managed reservations and waitlists, handled incoming calls, and performed cashier duties with accurate daily cash reconciliation to support smooth dining operations.

Reception Cashier Reserving Customer Service Multitasking