At Teleperformance – U.S. Operations, I verified patient insurance information, handled billing inquiries, and documented account updates while following HIPAA and data-security requirements. I achieved a 98% QA score.
At Idoc Ambulatory, I supported patient check-in and intake, verified demographics and insurance documents, and coordinated follow-up and specialist appointments. I also updated electronic records and processed medical records.
During my Administrative Coordinator practicum at Cavite State University, I coordinated administrative workflows and maintained scheduling logs and records. I hold a HIPAA Basics Certificate and am proficient in eClinicalWorks (eCW), Availity, Microsoft 365, and Google Workspace.
