Tran Dung
@trandung
Customer Success Specialist at Unilever Vietnam, resolving order exceptions and keeping partner operations on track.
VietnamWhat I'm looking for
At Unilever Vietnam, I serve as a point of contact for domestic and international partners, supporting order fulfillment and resolving booking exceptions. I also process operational data, invoices, and compliance documents.
I work with logistics, warehouse teams, and vendors to troubleshoot supply chain bottlenecks, and use internal tracking systems to compile performance reports.
At OUTLIER AI, I evaluate AI model outputs and annotate Vietnamese language and cultural nuances. I provide structured feedback in English on output quality, speech recognition errors, and conversational dynamics.
Experience
Work history, roles, and key accomplishments
AI Content Evaluator / Vietnamese Language Specialist
Outlier AI
Jun 2026 - Present (4 months)
Evaluated and ranked AI model outputs for accuracy, fluency, and alignment with prompt constraints. Provided structured feedback in English and assessed Vietnamese linguistic and cultural nuances.
Acted as primary point of contact for international and domestic partners, ensuring smooth end-to-end operation and order fulfillment. Monitored and resolved high-volume daily requests and booking exceptions, and managed critical operational data with 100% accuracy.
Sales & Customer Account Executive
Indo Trans Logistics (ITL)
Oct 2014 - Oct 2018 (4 years)
Managed key client accounts, serving as trusted advisor for pricing, contract negotiation, and service inquiries. Investigated and resolved customer complaints, ensuring quick turnaround and high retention.
Education
Degrees, certifications, and relevant coursework
Vietnam National University, HCMC (USSH)
Bachelor, Oriental Studies
2004 - 2008
Bachelor in Oriental Studies (Chinese Studies) from Vietnam National University, HCMC (USSH) from 2004 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Salary expectations
Social media
Job categories
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